Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231142 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1335 — 3825 East Bay Drive, Largo FL, 33771

Dec 30, 2024 → Sep 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (66 biz days late)
Active: 68 biz days
Paused: 116 biz days
🕐 Clock stopped: Tech Off Site (Sep 23, 2025)
14d
▶ Clock Running
Status: Created
Dec 30 → Jan 21, 2025
14 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Feb 4, 2025
10 business days (counted)
Running total: 24 of ? biz days used
39d
▶ Clock Running
Status: On Hold
Feb 4 → Apr 1, 2025
39 business days (counted)
Running total: 63 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 28, 2025
81 business days (not counted)
▶ Clock Running
Status: Scheduled
Jul 28 → Jul 30, 2025
2 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Entered
Jul 30 → Jul 30, 2025
0 business days (counted)
Running total: 65 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Jul 30 → Sep 18, 2025
35 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 23, 2025
3 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 30, 2024 Tech Off Site: Sep 23, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Jan 21 Created ▶ Running 14 14
Jan 21 → Jan 21 Assigned ▶ Running 0 14
Jan 21 → Feb 4 Scheduled ▶ Running 10 24
Feb 4 → Apr 1 On Hold ▶ Running 39 63
Apr 1 → Jul 28 Ready for Release ⏸ Paused 81 —
Jul 28 → Jul 30 Scheduled ▶ Running 2 65
Jul 30 → Jul 30 Entered ▶ Running 0 65
Jul 30 → Sep 18 Ready for Release ⏸ Paused 35 —
Sep 18 → Sep 23 Scheduled ▶ Running 3 68
Sep 23 → Sep 23 Tech On Site ▶ Running 0 68
Holding 172.0d (excluded)
Coordinators 17.4d
Field Work 0.6d
Billing 0.2d
✗ SLA Missed
Holding (excluded from total)
172.0 days
Coordinators
17.4 days
Over SLA
Field Work
0.6 days
Billing
0.2 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 23, 2025 (99 days early)
📅
184.3 days Total Age
⏱️
82.0d in Ready for Release Longest Stage
🔄
13 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 82.0 days stuck in "Ready for Release"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
54.0d
Scheduled
17.4d / 2.0d SLA
Ready for Release
118.0d
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/30/25 AJinerson - clearing tech name and placing into RFR due to request to have tech cover urgent repair today.

🔧 Work Performed
Completed Higi PM.
🔍 Technician Findings
Kiosk was functioning normally.
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231142
Type: Preventive Maintenance
Priority: PSM
🚨 14.9 business days
👷
▶
3 Technician Assigned Jan 21, 10:06 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: On Hold, Assigned
To: Assigned, Scheduled
Duration in Previous: 21d 17h, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-02-07T17:00:00.000+0000
🚨 11.0 business days
⏸️
Status: On Hold by Stephanie Ramen Feb 4, 1:13 PM
From: Scheduled
To: On Hold
Duration in Previous: 14d 3h
🚨 40.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 55d 22h
🚨 82.0 business days
👷
▶
5 Technician Assigned Jul 28, 12:59 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-07-30T16:15:00.000+0000, 2025-07-30T17:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 118d 0h
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-07-30T17:15:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-07-30T17:30:00.000+0000
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jul 30, 10:59 AM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Abby Jinerson
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 22h, 0m
🚨 36.0 business days
👷
▶
3 Technician Assigned Sep 18, 3:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-23T15:45:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 50d 4h
⏳ 4.0 business days
🔧
Status: Tech On Site by Robert Lewis Sep 23, 2:41 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 23h
🚗
3x Travel Added Sep 23, 3:02 PM
Type: Travel, Labor
Status: Open
Qty: 4, 1, 0.18333
🚗
▶
2 Status: Tech Off Site Sep 23, 3:39 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Robert Lewis
From: Tech Off Site
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Robert Lewis Sep 23, 7:47 PM
From: Completed
To: Closed
Duration in Previous: 4h 6m
📄
Status: Ready to Bill by Hannah Shaw Sep 24, 11:06 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 19m
📨
Status: Invoice Pending by Hannah Shaw Sep 24, 11:24 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17m
💰
Status: Invoiced by Hannah Shaw Sep 24, 12:25 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 26, 9:10 PM
Invoice Number: SM-241854

Bottlenecks

Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.0 business hours
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Lewis
Scheduled
Sep 23, 11:45 AM
Created
Dec 30, 4:52 PM
Invoice #
SM-241854

Work Details (3)

Name Type Status Qty Amount Date
WL-02946095 Travel Open 4 $0.00 Sep 23, 3:02 PM
WL-02946096 Labor Open 1 $0.00 Sep 23, 3:02 PM
WL-02946097 Labor Open 0.18333 $0.00 Sep 23, 3:02 PM

Details