Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231150 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1432 — 525 Bay Isles Parkway, Longboat Key FL, 34228

Dec 30, 2024 → Oct 11, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (66 biz days late)
Active: 68 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 3 → Oct 10, 2025
5 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Oct 3 Ready for Release ⏸ Paused 129 —
Oct 3 → Oct 3 Assigned ▶ Running 0 63
Oct 3 → Oct 10 Scheduled ▶ Running 5 68
Oct 10 → Oct 10 Tech On Site ▶ Running 0 68
Holding 193.2d (excluded)
Coordinators 6.1d
Field Work 0.9d
✗ SLA Missed
Holding (excluded from total)
193.2 days
Coordinators
6.1 days
Over SLA
Field Work
0.9 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 11, 2025 (81 days early)
📅
197.3 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
130.0d
Assigned
0.1d / 0.5d SLA
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM service
🔍 Technician Findings
Working kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231150
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 130.0 business days
👷
▶
2 Technician Assigned Oct 3, 8:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 20h
🗓️
▶
2 Status: Scheduled Oct 3, 9:20 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-10T16:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Rob Rivera Oct 10, 1:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 3h
✔️
Status: Completed by Rob Rivera Oct 10, 2:28 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 17m
🚗
3x Travel Added Oct 11, 12:16 AM
Type: Travel, Labor
Status: Open
Qty: 200, 0.5, 7
⏱️
▶
2 2x Labor Added Oct 11, 12:22 AM
2x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 9h 55m
⏳ 0.0 business days
📄
Status: Ready to Bill by Hannah Shaw Oct 13, 10:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 10h
📨
▶
2 Status: Invoice Pending Oct 13, 1:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created Oct 14, 11:54 AM
Invoice Number: SM-243443

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 10, 12:00 PM
Created
Dec 30, 4:52 PM
Invoice #
SM-243443

Work Details (5)

Name Type Status Qty Amount Date
WL-02967527 Travel Open 200 $0.00 Oct 11, 12:16 AM
WL-02967528 Labor Open 0.5 $0.00 Oct 11, 12:16 AM
WL-02967529 Travel Open 7 $0.00 Oct 11, 12:16 AM
WL-02967530 Labor Open 1 $0.00 Oct 11, 12:22 AM
WL-02967531 Labor Open 4 $0.00 Oct 11, 12:22 AM

Details