Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231226 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 1870 — 1329 S Peterson Ave, Douglas GA, 31533

Dec 30, 2024 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (70 biz days late)
Active: 72 biz days
Paused: 114 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 15, 2025
10 business days (not counted)
▶ Clock Running
Status: Canceled
Apr 15 → Apr 17, 2025
2 business days (counted)
Running total: 65 of ? biz days used
⏸104d
⏸ Clock Paused
Status: Ready for Release
Apr 17 → Sep 16, 2025
104 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 25, 2025
7 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 72 of ? biz days used
Created: Dec 30, 2024 Completed: Sep 25, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Apr 15 Ready for Release ⏸ Paused 10 —
Apr 15 → Apr 17 Canceled ▶ Running 2 65
Apr 17 → Sep 16 Ready for Release ⏸ Paused 104 —
Sep 16 → Sep 16 Assigned ▶ Running 0 65
Sep 16 → Sep 25 Scheduled ▶ Running 7 72
Sep 25 → Sep 25 Tech On Site ▶ Running 0 72
Sep 25 → Sep 25 Scheduled ▶ Running 0 72
Sep 25 → Sep 25 Tech On Site ▶ Running 0 72
Holding 179.2d (excluded)
Coordinators 7.7d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Holding (excluded from total)
179.2 days
Coordinators
7.7 days
Over SLA
Field Work
1.1 days
Billing
0.0 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
186.5 days Total Age
⏱️
105.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
5.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Robert Rivera — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 25, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 429 days old
🚨
Primary Delay 105.0 days stuck in "Ready for Release"
⏱️
Total Delay 5.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
116.0d
Canceled
2.3d
Assigned
0.0d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
4/15/2025jsells adding to repair WO-01266416
🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231226
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 11.0 business days
🚫
Status: Canceled by Jessica Sells Apr 15, 5:15 PM
From: Ready for Release
To: Canceled
Duration in Previous: 14d 4h
⏳ 2.8 business days
✅
Status: Ready for Release by Jessica Foley Apr 17, 10:57 AM
From: Canceled
To: Ready for Release
Duration in Previous: 1d 17h
🚨 105.0 business days
👷
▶
2 Technician Assigned Sep 16, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 152d 3h
📅
▶
2 Dispatch Scheduled Sep 16, 2:51 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 9m
📅
Dispatch Scheduled by Abby Jinerson Sep 16, 2:57 PM
Scheduled For: 2025-09-25T14:45:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rob Rivera Sep 23, 8:55 PM
Scheduled For: 2025-09-25T15:00:00.000+0000
⏳ 2.4 business days
🔧
▶
3 Status: Tech On Site Sep 25, 1:01 PM
Status: Tech On Site → Dispatch Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rob Rivera
Scheduled For: 2025-09-25T17:00:00.000+0000
🔧
Status: Tech On Site by Rob Rivera
From: Scheduled
To: Tech On Site
Duration in Previous: 1m
✔️
Status: Completed by Rob Rivera Sep 25, 2:15 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 11m
⏱️
▶
2 3x Labor Added Sep 25, 9:38 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Rob Rivera
From: Completed
To: Closed
Duration in Previous: 7h 26m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 10:53 AM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 11m
📨
Status: Invoice Pending by Hannah Shaw Sep 26, 11:05 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:47 AM
Invoice Number: SM-242219

Bottlenecks

Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Sep 25, 1:00 PM
Created
Dec 30, 4:52 PM
Invoice #
SM-242219

Work Details (3)

Name Type Status Qty Amount Date
WL-02950033 Labor Open 1 $0.00 Sep 25, 9:38 PM
WL-02950034 Labor Open 1 $0.00 Sep 25, 9:38 PM
WL-02950035 Travel Open 32 $0.00 Sep 25, 9:38 PM

Details