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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231263 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 2024 — 23 Maxwell Ln, Dahlonega GA, 30533

Dec 30, 2024 → Nov 14, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (98 biz days late)
Active: 99 biz days
Paused: 121 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → May 9, 2025
28 business days (not counted)
▶ Clock Running
Status: Assigned
May 9 → May 9, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Scheduled
May 9 → May 16, 2025
5 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Entered
May 16 → May 16, 2025
0 business days (counted)
Running total: 68 of ? biz days used
⏸55d
⏸ Clock Paused
Status: Ready for Release
May 16 → Aug 6, 2025
55 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 6 → Aug 7, 2025
1 business day (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Aug 7 → Aug 7, 2025
0 business days (counted)
Running total: 69 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Aug 7 → Oct 1, 2025
38 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 69 of ? biz days used
30d
▶ Clock Running
Status: Scheduled
Oct 1 → Nov 14, 2025
30 business days (counted)
Running total: 99 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 15, 2025
0 business days (counted)
Running total: 99 of ? biz days used
Created: Dec 30, 2024 Completed: Nov 15, 2025
Show SLA Clock Detail (12 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → May 9 Ready for Release ⏸ Paused 28 —
May 9 → May 9 Assigned ▶ Running 0 63
May 9 → May 16 Scheduled ▶ Running 5 68
May 16 → May 16 Entered ▶ Running 0 68
May 16 → Aug 6 Ready for Release ⏸ Paused 55 —
Aug 6 → Aug 7 Scheduled ▶ Running 1 69
Aug 7 → Aug 7 Entered ▶ Running 0 69
Aug 7 → Oct 1 Ready for Release ⏸ Paused 38 —
Oct 1 → Oct 1 Assigned ▶ Running 0 69
Oct 1 → Nov 14 Scheduled ▶ Running 30 99
Nov 14 → Nov 15 Tech On Site ▶ Running 0 99
Holding 186.9d (excluded)
Coordinators 38.4d
Field Work 0.7d
Billing 0.7d
✗ SLA Missed
Holding (excluded from total)
186.9 days
Coordinators
38.4 days
Over SLA
Field Work
0.7 days
Billing
0.7 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Nov 15, 2025 (46 days early)
📅
220.3 days Total Age
⏱️
63.3d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 63.3 days stuck in "On Hold"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
123.7d
Scheduled
38.4d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
2.5d / 1.0d SLA
WO Correction Needed
0.5d
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11.17.25 hshaw - missing PM checklist form

🔧 Work Performed
Storm keypad working as expected Performed PM procedure Vacuumed kiosk Cleaned touchscreen Calibrated touchscreen BP test Functional test BP stop button working as expected Seat lock working as expected Seat lock release button working as expected Levelers on floor Set power on after power fail to power on in BIOS Uploaded photos
🔍 Technician Findings
Kiosk online
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231263
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 29.0 business days
👷
▶
4 Technician Assigned May 9, 11:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 37d 22h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-05-21T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-05-21T15:30:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson May 16, 1:55 PM
Scheduled For: 2025-05-23T13:00:00.000+0000
🆕
Status: Entered by Abby Jinerson May 16, 2:05 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 7d 2h, 0m
🚨 56.0 business days
👷
▶
3 Technician Assigned Aug 6, 1:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-08-11T15:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Release
To: Scheduled
Duration in Previous: 81d 23h
📅
▶
2 Dispatch Scheduled Aug 6, 4:07 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-08-11T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Aug 6, 4:18 PM
Scheduled For: 2025-08-11T18:00:00.000+0000, 2025-08-11T17:30:00.000+0000
🆕
Status: Entered by Abby Jinerson Aug 7, 12:17 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 22h 39m, 0m
🚨 39.0 business days
👷
▶
3 Technician Assigned Oct 1, 2:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 55d 2h, 0m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-05T14:30:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 31, 4:10 PM
Scheduled For: 2025-11-07T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 4, 10:18 AM
Scheduled For: 2025-11-10T15:00:00.000+0000
📅
▶
2 Dispatch Scheduled Nov 5, 9:50 AM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-11T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 6, 12:01 PM
Scheduled For: 2025-11-13T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 6, 3:37 PM
Scheduled For: 2025-11-12T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 7, 2:54 PM
Scheduled For: 2025-11-14T15:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 10, 8:36 AM
Scheduled For: 2025-11-13T15:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 10, 4:14 PM
Scheduled For: 2025-11-14T17:00:00.000+0000, 2025-11-14T16:00:00.000+0000
⏳ 1.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 11, 4:26 PM
Scheduled For: 2025-11-14T20:30:00.000+0000, 2025-11-14T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 8:34 AM
Scheduled For: 2025-11-13T16:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Nov 13, 10:34 AM
Scheduled For: 2025-11-14T18:00:00.000+0000, 2025-11-14T18:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Cynthia Deville Nov 14, 1:38 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 43d 23h
⏱️
▶
2 6x Labor Added Nov 14, 10:15 PM
6x Labor Added → Status: Completed
✔️
Status: Completed by Cynthia Deville
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 38m, 0m
⏳ 1.2 business days
✏️
Status: WO Correction Needed by Hannah Shaw Nov 17, 10:24 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 12h
🏁
Status: Closed by Cynthia Deville Nov 17, 2:36 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 12m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 37m
📨
▶
2 Status: Invoice Pending Nov 18, 11:38 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 19, 9:15 PM
Invoice Number: SM-246829

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 30.6 business days (threshold: 2.0 business days)
Exceeded by 28.6 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Cynthia G Deville
Scheduled
Nov 14, 1:30 PM
Created
Dec 30, 4:52 PM
Invoice #
SM-246829

Work Details (6)

Name Type Status Qty Amount Date
WL-03008598 Labor Open 2 $0.00 Nov 14, 10:15 PM
WL-03008599 Labor Open 1 $0.00 Nov 14, 10:15 PM
WL-03008600 Labor Open 2.5 $0.00 Nov 14, 10:15 PM
WL-03008601 Expenses Open 1 $0.00 Nov 14, 10:15 PM
WL-03008602 Travel Open 86 $0.00 Nov 14, 10:15 PM
WL-03008603 Travel Open 71 $0.00 Nov 14, 10:15 PM

Details