Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01231304 ↗ ServiceMax

HIGI LLC • Preventive Maintenance • PSM

📍 Publix 751 — 9201 Oakhurst Rd, Seminole FL, 33776

Dec 30, 2024 → Oct 30, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2024 · Target: Dec 31, 2024
✗ SLA Missed (89 biz days late)
Active: 91 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
63d
▶ Clock Running
Status: Created
Dec 30 → Apr 1, 2025
63 business days (counted)
Running total: 63 of ? biz days used
⏸72d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jul 15, 2025
72 business days (not counted)
▶ Clock Running
Status: Entered
Jul 15 → Jul 15, 2025
0 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Canceled
Jul 15 → Jul 16, 2025
1 business day (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Entered
Jul 16 → Jul 16, 2025
0 business days (counted)
Running total: 64 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jul 16 → Sep 22, 2025
47 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 64 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 23, 2025
22 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 30, 2025
5 business days (counted)
Running total: 91 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 91 of ? biz days used
Created: Dec 30, 2024 Completed: Oct 30, 2025
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Dec 30 → Apr 1 Created ▶ Running 63 63
Apr 1 → Jul 15 Ready for Release ⏸ Paused 72 —
Jul 15 → Jul 15 Entered ▶ Running 0 63
Jul 15 → Jul 16 Canceled ▶ Running 1 64
Jul 16 → Jul 16 Entered ▶ Running 0 64
Jul 16 → Sep 22 Ready for Release ⏸ Paused 47 —
Sep 22 → Sep 22 Assigned ▶ Running 0 64
Sep 22 → Oct 23 Scheduled ▶ Running 22 86
Oct 23 → Oct 23 Entered ▶ Running 0 86
Oct 23 → Oct 23 Ready for Scheduling ▶ Running 0 86
Oct 23 → Oct 23 Assigned ▶ Running 0 86
Oct 23 → Oct 30 Scheduled ▶ Running 5 91
Oct 30 → Oct 30 Tech On Site ▶ Running 0 91
Holding 184.2d (excluded)
Coordinators 28.1d
Field Work 0.7d
Billing 0.1d
✗ SLA Missed
Holding (excluded from total)
184.2 days
Coordinators
28.1 days
Over SLA
Field Work
0.7 days
Billing
0.1 days
Created: Dec 30, 2024 Due: Dec 31, 2025 Completed: Oct 31, 2025 (61 days early)
📅
210.7 days Total Age
⏱️
73.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
24.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 429 days old
🚨
Primary Delay 73.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
63.3d
Ready for Release
121.0d
Canceled
2.0d
Assigned
0.0d / 0.5d SLA
Scheduled
28.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/23/25 AJinerson - Reassigning to tech covering PMs in this area.


7/15/25 lcoonrod cancelling PM and adding to WO-01291977

🔧 Work Performed
PM Service
🔍 Technician Findings
Fully functioning Kiosk
⚠️ Problem Description
Please Perform a PM on this Kiosk and attach all required photos from Checklist Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock ) Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance%20009%20DCR652.pdf
📄 Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad

Timeline

📋
Work Order Created Dec 30, 4:52 PM
Work Order: WO-01231304
Type: Preventive Maintenance
Priority: PSM
🚨 63.9 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 12:17 PM
From: On Hold
To: Ready for Release
Duration in Previous: 91d 18h
🚨 73.0 business days
🆕
Status: Entered by Leona Coonrod Jul 15, 10:41 AM
From: Ready for Release, Entered
To: Entered, Canceled
Duration in Previous: 104d 22h, 0m
⏳ 2.0 business days
🆕
Status: Entered by Leona Coonrod Jul 16, 12:03 PM
From: Canceled, Entered
To: Entered, Ready for Release
Duration in Previous: 1d 1h, 0m
🚨 48.0 business days
👷
▶
2 Technician Assigned Sep 22, 1:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 68d 1h
🗓️
▶
2 Status: Scheduled Sep 22, 2:04 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-08T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Sep 29, 2:02 PM
Scheduled For: 2025-10-15T13:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Rhea Berry Oct 9, 3:13 PM
Scheduled For: 2025-10-27T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 23, 12:33 PM
Scheduled For: 2025-10-30T13:00:00.000+0000
🆕
▶
4 Status: Entered Oct 23, 5:15 PM
Status: Entered → Technician Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T16:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-10-30T19:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 23, 5:22 PM
Scheduled For: 2025-10-30T18:30:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 24, 12:42 PM
Scheduled For: 2025-10-30T21:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Oct 24, 12:48 PM
Scheduled For: 2025-10-30T19:30:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rob Rivera Oct 28, 10:33 PM
Scheduled For: 2025-10-30T21:30:00.000+0000
⏳ 1.2 business days
📅
Dispatch Scheduled by Rob Rivera Oct 30, 12:05 AM
Scheduled For: 2025-10-30T22:30:00.000+0000
📅
▶
2 Dispatch Scheduled Oct 30, 5:44 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Rob Rivera
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 0h
✔️
Status: Completed by Rob Rivera Oct 30, 6:51 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 6m
🚗
3x Travel Added Oct 30, 11:11 PM
Type: Travel, Labor
Status: Open
Qty: 2, 0.5, 1
🏁
Status: Closed by Rob Rivera Oct 30, 11:19 PM
From: Completed
To: Closed
Duration in Previous: 4h 27m
📄
Status: Ready to Bill by Hannah Shaw Oct 31, 12:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 44m
📨
▶
2 Status: Invoice Pending Oct 31, 12:25 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:33 AM
Invoice Number: SM-245368

Bottlenecks

Scheduled
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Robert Rivera
Scheduled
Oct 30, 7:00 PM
Created
Dec 30, 4:52 PM
Invoice #
SM-245368

Work Details (3)

Name Type Status Qty Amount Date
WL-02991105 Travel Open 2 $0.00 Oct 30, 11:11 PM
WL-02991106 Labor Open 0.5 $0.00 Oct 30, 11:11 PM
WL-02991107 Labor Open 1 $0.00 Oct 30, 11:11 PM

Details