Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232217 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 2, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (182 biz days late)
Active: 203 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
154d
▶ Clock Running
Status: Assigned
Jan 2 → Aug 13, 2025
154 business days (counted)
Running total: 154 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 200 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 203 of ? biz days used
Created: Jan 2, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Aug 13 Assigned ▶ Running 154 154
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 200
Oct 20 → Oct 23 Assigned ▶ Running 3 203
Oct 23 → Oct 23 Tech On Site ▶ Running 0 203
Coordinators 205.3d
Field Work 0.1d
Billing 0.0d
✗ SLA Missed
Coordinators
205.3 days
Over SLA
Field Work
0.1 days
Billing
0.0 days
Created: Jan 2, 2025 Due: Jan 31, 2025 Completed: Oct 24, 2025 (265 days late)
📅
204.1 days Total Age
⏱️
154.5d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
203.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2025
Visit 2 Apr 3, 2025
Visit 3 Oct 23, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 154.5 days stuck in "Assigned"
⏱️
Total Delay 203.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
47.3d / 1.0d SLA
Assigned
157.9d / 0.5d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2.3.25 searching for asset 4.3.25 searching for asset 10.23.25 PM Service 25.10.23_MS: Performed PM. Review PM form to see results. Unit is in storage.
🔍 Technician Findings
25.10.23_MS: Asset is due for PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Affinity P3700 Bed, Birthing

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01232217
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
🚨 26.0 business days
⏱️
Labor Added Feb 9, 10:44 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 39.0 business days
⏱️
Labor Added Apr 6, 9:19 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 84.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 222d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
🔧
Status: Tech On Site by Mark Stelter Oct 23, 5:51 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3d 1h
⏱️
▶
2 Labor Added Oct 23, 6:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 33m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 3:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 1m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244714

Bottlenecks

Assigned
Duration: 154.5 business days (threshold: 4.0 business hours)
Exceeded by 154.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
SM-244714

Work Details (3)

Name Type Status Qty Amount Date
WL-02668149 Labor Open 0.5 $0.00 Feb 9, 10:44 PM
WL-02745407 Labor Open 0.25 $0.00 Apr 6, 9:19 PM
WL-02982111 Labor Open 1 $0.00 Oct 23, 6:23 PM

Details