Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232229 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

Jan 2, 2025 → Dec 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (210 biz days late)
Active: 231 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Jan 2 → Jan 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
154d
▶ Clock Running
Status: Assigned
Jan 2 → Aug 13, 2025
154 business days (counted)
Running total: 154 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 200 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 207 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Dec 3, 2025
22 business days (counted)
Running total: 229 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 5, 2025
2 business days (counted)
Running total: 231 of ? biz days used
Created: Jan 2, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Jan 2 Created ▶ Running 0 0
Jan 2 → Aug 13 Assigned ▶ Running 154 154
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 200
Oct 20 → Oct 29 Assigned ▶ Running 7 207
Oct 29 → Dec 3 Ready for Scheduling ▶ Running 22 229
Dec 3 → Dec 5 Assigned ▶ Running 2 231
Coordinators 234.9d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Coordinators
234.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 2, 2025 Due: Jan 31, 2025 Completed: Dec 5, 2025 (307 days late)
📅
231.8 days Total Age
⏱️
154.5d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
231.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 3, 2025
Visit 2 Apr 3, 2025
Visit 3 Oct 23, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 154.5 days stuck in "Assigned"
⏱️
Total Delay 231.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
70.3d / 1.0d SLA
Assigned
164.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.8.25 hshaw - GE portal; unit was removed from contract 11/30/25.

🔧 Work Performed
Site states unit is to be retired 2/3 CNL 4/3 CNL 10/23 CNL 12/4 CC CNL '25.10.23_MS: Searched for asseet. Could not locate. 3rd attempt to locate.
🔍 Technician Findings
Site states unit is to be retired
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 2, 12:35 PM
Work Order: WO-01232229
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 2, 3:19 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 43m
🚨 26.0 business days
⏱️
Labor Added Feb 9, 10:40 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 39.0 business days
⏱️
Labor Added Apr 6, 9:20 PM
Type: Labor
Status: Open
Qty: 0.25
🚨 84.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⚠️ 6.8 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 222d 18h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
⏱️
Labor Added Oct 23, 9:00 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 4.4 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 23.0 business days
👷
▶
2 Technician Assigned Dec 3, 1:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 4h
⏳ 2.0 business days
💵
▶
2 Expenses Added Dec 4, 3:43 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 4, 4:19 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
▶
3 Status: Completed Dec 5, 1:22 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Dec 8, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 9, 9:00 AM
Invoice Number: SM-248465

Bottlenecks

Assigned
Duration: 154.5 business days (threshold: 4.0 business hours)
Exceeded by 154.0 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Jan 2, 12:35 PM
Invoice #
SM-248465

Work Details (7)

Name Type Status Qty Amount Date
WL-02668143 Labor Open 0.5 $0.00 Feb 9, 10:40 PM
WL-02745408 Labor Open 0.25 $0.00 Apr 6, 9:20 PM
WL-02982375 Labor Open 0.25 $0.00 Oct 23, 9:00 PM
WL-03026642 Expenses Open 1 $0.00 Dec 4, 3:43 PM
WL-03026643 Labor Open 0.5 $0.00 Dec 4, 3:44 PM
WL-03026723 Labor Open 0.5 $0.00 Dec 4, 4:19 PM
WL-03028009 Labor Open 0.25 $0.00 Dec 5, 1:26 PM

Details