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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232619 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-07159 — 2884 Highway 17 North, Mount Pleasant SC, 29466

Jan 2, 2025 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (218 biz days late)
Active: 239 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
236d
▶ Clock Running
Status: Created
Jan 2 → Dec 12, 2025
236 business days (counted)
Running total: 236 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 12 → Jan 8, 2026
17 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 8 → Jan 9, 2026
1 business day (counted)
Running total: 237 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 239 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 239 of ? biz days used
Created: Jan 2, 2025 Completed: Jan 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Dec 12 Created ▶ Running 236 236
Dec 12 → Jan 8 Ready for Release ⏸ Paused 17 —
Jan 8 → Jan 9 Assigned ▶ Running 1 237
Jan 9 → Jan 13 Scheduled ▶ Running 2 239
Jan 13 → Jan 13 Tech On Site ▶ Running 0 239
Holding 254.2d (excluded)
Coordinators 4.7d
Field Work 0.2d
Billing 13.0d
✗ SLA Missed
Holding (excluded from total)
254.2 days
Coordinators
4.7 days
Over SLA
Field Work
0.2 days
Billing
13.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
256.5 days Total Age
⏱️
236.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
15.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 236.5 days stuck in "On Hold"
⏱️
Total Delay 15.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
236.5d
Ready for Release
17.7d
Assigned
1.7d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL ON WO-01333079

🔧 Work Performed
1/13/2026 PC- PM Same unit as WO133079 Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete CVS PM. Final Resolution: Unit passed all function test.
🔍 Technician Findings
1/13/2026 PC- PM Same unit as WO133079 Technician Findings upon arrival: Found unit fully functional. Actions Taken/Work Performed: Complete CVS PM. Final Resolution: Unit passed all function test.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232619
Type: Preventive Maintenance
Priority: PSM
🚨 237.0 business days
✅
Status: Ready for Release by Stephanie Ramen Dec 12, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 343d 21h
🚨 18.0 business days
👷
▶
2 Technician Assigned Jan 8, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Release
To: Assigned
Duration in Previous: 26d 23h
🗓️
▶
2 Status: Scheduled Jan 9, 9:48 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-13T15:30:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Praelow Cameron Jan 13, 11:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 1h
✔️
Status: Completed by Praelow Cameron Jan 13, 12:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 47m
⏱️
▶
2 Labor Added Jan 13, 1:02 PM
Labor Added → Status: Closed
🏁
Status: Closed by Praelow Cameron
From: Completed
To: Closed
Duration in Previous: 56m
📄
Status: Ready to Bill by Hannah Shaw Jan 14, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 40m
🚨 13.0 business days
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:47 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 6h
🧾
▶
2 Invoice Created Feb 2, 4:05 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 18m

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Praelow Cameron
Scheduled
Jan 13, 10:30 AM
Created
Jan 2, 3:15 PM
Invoice #
SM-252831

Work Details (1)

Name Type Status Qty Amount Date
WL-03063144 Labor Open 1 $194.25 Jan 13, 1:02 PM

Details