Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01232740 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-01161 — 2360 West Indian Trail, Aurora IL, 60506

Jan 2, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (58 biz days late)
Active: 79 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 25, 2025
59 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jun 27, 2025
2 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Reschedule
Jun 27 → Jul 8, 2025
6 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 69 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Sep 25, 2025
56 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 9, 2025
10 business days (counted)
Running total: 79 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 79 of ? biz days used
Created: Jan 2, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Apr 1 Created ▶ Running 61 61
Apr 1 → Jun 25 Ready for Release ⏸ Paused 59 —
Jun 25 → Jun 25 Assigned ▶ Running 0 61
Jun 25 → Jun 27 Scheduled ▶ Running 2 63
Jun 27 → Jul 8 Reschedule ▶ Running 6 69
Jul 8 → Jul 8 Entered ▶ Running 0 69
Jul 8 → Sep 25 Ready for Release ⏸ Paused 56 —
Sep 25 → Sep 25 Assigned ▶ Running 0 69
Sep 25 → Oct 9 Scheduled ▶ Running 10 79
Oct 9 → Oct 9 Tech On Site ▶ Running 0 79
Holding 178.0d (excluded)
Coordinators 21.0d
Field Work 0.5d
Billing 16.0d
✗ SLA Missed
Holding (excluded from total)
178.0 days
Coordinators
21.0 days
Over SLA
Field Work
0.5 days
Billing
16.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 Completed: Oct 9, 2025 (83 days early)
📅
194.5 days Total Age
⏱️
61.5d in On Hold Longest Stage
🔄
13 transitions Status Changes
⚠️
30.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 61.5 days stuck in "On Hold"
⏱️
Total Delay 30.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
116.6d
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Reschedule
7.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
10/9/2025 Mike Huffman. Spoke to Store manager Henry who advised the Kiosk was removed from store during Covid.
🔍 Technician Findings
Spoke to Store manager Henry who advised the Kiosk was removed from store during Covid.
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:15 PM
Work Order: WO-01232740
Type: Preventive Maintenance
Priority: PSM
🚨 62.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 11:58 AM
From: On Hold
To: Ready for Release
Duration in Previous: 88d 19h
🚨 60.0 business days
👷
▶
4 Technician Assigned Jun 25, 9:30 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 84d 21h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-06-26T18:15:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Charles Ramen Jun 25, 2:55 PM
Scheduled For: 2025-06-26T19:00:00.000+0000, 2025-06-26T18:30:00.000+0000
📅
Dispatch Scheduled by James Wiggins Jun 26, 3:35 AM
Scheduled For: 2025-06-26T19:30:00.000+0000
📅
Dispatch Scheduled by James Wiggins Jun 26, 2:58 PM
Scheduled For: 2025-06-26T20:30:00.000+0000
🔄
Status: Reschedule by James Wiggins Jun 27, 3:36 AM
From: Scheduled
To: Reschedule
Duration in Previous: 1d 18h
⚠️ 7.0 business days
🆕
Status: Entered by Stephanie Ramen Jul 8, 3:26 PM
From: Reschedule, Entered
To: Entered, Ready for Release
Duration in Previous: 11d 11h, 0m
🚨 57.0 business days
👷
▶
4 Status: Assigned Sep 25, 8:18 AM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rhea Berry
Technician: Mike Huffman
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-01T16:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Rhea Berry Sep 26, 1:30 PM
Scheduled For: 2025-10-01T19:00:00.000+0000, 2025-10-01T19:30:00.000+0000
📅
Dispatch Scheduled by Rhea Berry Sep 26, 1:38 PM
Scheduled For: 2025-10-01T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 30, 4:09 PM
Scheduled For: 2025-10-07T16:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 3, 11:49 AM
Scheduled For: 2025-10-08T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 3, 12:55 PM
Scheduled For: 2025-10-09T15:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 3, 4:24 PM
Scheduled For: 2025-10-09T16:00:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Charles Ramen Oct 6, 7:02 AM
Scheduled For: 2025-10-14T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 6, 7:10 AM
Scheduled For: 2025-10-09T20:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 9, 3:53 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 7h
⏱️
3x Labor Added Oct 9, 4:03 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.5, 48
⏱️
▶
3 2x Labor Added Oct 9, 7:40 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL HUFFMAN
From: Tech On Site
To: Completed
Duration in Previous: 3h 47m
🏁
Status: Closed by MICHAEL HUFFMAN
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 10:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 15h 9m
🚨 16.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 12:41 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 2h
💰
Status: Invoiced by Hannah Shaw Nov 3, 12:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:54 PM
Invoice Number: SM-245482

Bottlenecks

Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Reschedule
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.3 business hours
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
Oct 9, 4:00 PM
Created
Jan 2, 3:15 PM
Invoice #
SM-245482

Work Details (5)

Name Type Status Qty Amount Date
WL-02965370 Labor Open 1.5 $0.00 Oct 9, 4:03 PM
WL-02965371 Labor Open 0.5 $194.25 Oct 9, 4:03 PM
WL-02965372 Travel Open 48 $0.00 Oct 9, 4:03 PM
WL-02965750 Labor Open 2 $0.00 Oct 9, 7:40 PM
WL-02965751 Travel Open 44 $0.00 Oct 9, 7:40 PM

Details