📍 CVS - CVS-02873 — 2200 34Th Street North, St. Petersburg FL, 33713
Jan 2, 2025 → Oct 31, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (69 biz days late)
Active: 90 biz days
Paused: 119 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸94d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 14, 2025
94 business days (not counted)
▶ Clock Running
Status: Scheduled
Aug 14 → Aug 15, 2025
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 62 of ? biz days used
⏸25d
⏸ Clock Paused
Status: Ready for Release
Aug 15 → Sep 22, 2025
25 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Oct 13, 2025
14 business days (counted)
Running total: 76 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 13 → Oct 23, 2025
8 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 84 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 23 → Oct 31, 2025
6 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 90 of ? biz days used
Created: Jan 2, 2025Completed: Oct 31, 2025
Show SLA Clock Detail (13 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Aug 14
Ready for Release
⏸ Paused
94
—
Aug 14 → Aug 15
Scheduled
▶ Running
1
62
Aug 15 → Aug 15
Entered
▶ Running
0
62
Aug 15 → Sep 22
Ready for Release
⏸ Paused
25
—
Sep 22 → Sep 22
Assigned
▶ Running
0
62
Sep 22 → Oct 13
Scheduled
▶ Running
14
76
Oct 13 → Oct 23
Reschedule
▶ Running
8
84
Oct 23 → Oct 23
Entered
▶ Running
0
84
Oct 23 → Oct 23
Ready for Scheduling
▶ Running
0
84
Oct 23 → Oct 23
Assigned
▶ Running
0
84
Oct 23 → Oct 31
Scheduled
▶ Running
6
90
Oct 31 → Oct 31
Tech On Site
▶ Running
0
90
Holding182.5d (excluded)
Coordinators31.1d
Field Work1.1d
Billing0.4d
✗ SLA Missed
Holding(excluded from total)
182.5 days
Coordinators
31.1 days
Over SLA
Field Work
1.1 days
Billing
0.4 days
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Nov 1, 2025 (60 days early)
📅
209.5 daysTotal Age
⏱️
95.0d in Ready for ReleaseLongest Stage
🔄
13 transitionsStatus Changes
⚠️
23.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay95.0 days stuck in "Ready for Release"
⏱️
Total Delay23.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
121.0d
Scheduled
23.1d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Reschedule
8.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.9d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/23/25 AJinerson - Reassigning to tech covering PMs in this area.
10/13/25 RCook- Placing WO in reschedule status due to repairs.
🔧Work Performed
PM Service
🔍Technician Findings
Working Health station
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.