📍 CVS - CVS-06758 — 1512 North Lincoln Avenue, Greensburg IN, 47240
Jan 2, 2025 → Sep 19, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (107 biz days late)
Active: 128 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
44d
▶ Clock Running
Status: Created
Jan 2 → Mar 7, 2025
44 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Mar 7 → Mar 7, 2025
0 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 7 → Mar 17, 2025
6 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Reschedule
Mar 17 → Mar 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
▶ Clock Running
Status: Entered
Mar 17 → Mar 17, 2025
0 business days (counted)
Running total: 50 of ? biz days used
61d
▶ Clock Running
Status: Reschedule
Mar 17 → Jun 11, 2025
61 business days (counted)
Running total: 111 of ? biz days used
▶ Clock Running
Status: Assigned
Jun 11 → Jun 19, 2025
5 business days (counted)
Running total: 116 of ? biz days used
▶ Clock Running
Status: Entered
Jun 19 → Jun 19, 2025
0 business days (counted)
Running total: 116 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Jun 19 → Sep 3, 2025
52 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 18, 2025
10 business days (counted)
Running total: 127 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 18 → Sep 19, 2025
1 business day (counted)
Running total: 128 of ? biz days used
Created: Jan 2, 2025Completed: Sep 19, 2025
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Mar 7
Created
▶ Running
44
44
Mar 7 → Mar 7
Assigned
▶ Running
0
44
Mar 7 → Mar 17
Scheduled
▶ Running
6
50
Mar 17 → Mar 17
Reschedule
▶ Running
0
50
Mar 17 → Mar 17
Entered
▶ Running
0
50
Mar 17 → Jun 11
Reschedule
▶ Running
61
111
Jun 11 → Jun 19
Assigned
▶ Running
5
116
Jun 19 → Jun 19
Entered
▶ Running
0
116
Jun 19 → Sep 3
Ready for Release
⏸ Paused
52
—
Sep 3 → Sep 4
Assigned
▶ Running
1
117
Sep 4 → Sep 18
Scheduled
▶ Running
10
127
Sep 18 → Sep 19
Tech On Site
▶ Running
1
128
Holding96.5d (excluded)
Coordinators86.3d
Field Work1.0d
Billing9.0d
✗ SLA Missed
Holding(excluded from total)
96.5 days
Coordinators
86.3 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
9.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 19, 2025 (103 days early)
📅
180.0 daysTotal Age
⏱️
62.0d in RescheduleLongest Stage
🔄
11 transitionsStatus Changes
⚠️
87.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay62.0 days stuck in "Reschedule"
⏱️
Total Delay87.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
44.5d
Scheduled
17.8d / 2.0d SLA
Reschedule
62.0d / 2.0d SLA
Assigned
6.5d / 0.5d SLA
Ready for Release
52.0d
Tech On Site
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM
🔍Technician Findings
Unit fails to complete a full cycle and displays Error 87
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01232964
Account: CVS
Customer Case Number:
Location: CVS - CVS-06758
Address: 1512 North Lincoln Avenue, Greensburg, IN 47240
Manufacturer:
Model #: LC300-15
Serial #: 300-003469
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled Date/Time: 2025-09-15 16: