Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233490 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-03110 — 1002 South Bousse Road, Mount Prospect IL, 60056

Jan 2, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (53 biz days late)
Active: 74 biz days
Paused: 120 biz days
🕐 Clock stopped: Completed (Oct 9, 2025)
21d
▶ Clock Running
Status: Created
Jan 2 → Feb 3, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2025
0 business days (counted)
Running total: 21 of ? biz days used
40d
▶ Clock Running
Status: On Hold
Feb 3 → Apr 1, 2025
40 business days (counted)
Running total: 61 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 26, 2025
60 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 26 → Jun 26, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 26 → Jun 27, 2025
1 business day (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Entered
Jun 27 → Jun 27, 2025
0 business days (counted)
Running total: 62 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Jun 27 → Aug 29, 2025
44 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 3, 2025
2 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Reschedule
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 64 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 3 → Sep 25, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Oct 9, 2025
10 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 2, 2025 Completed: Oct 9, 2025
Show SLA Clock Detail (16 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Feb 3 Created ▶ Running 21 21
Feb 3 → Feb 3 Scheduled ▶ Running 0 21
Feb 3 → Feb 3 Entered ▶ Running 0 21
Feb 3 → Apr 1 On Hold ▶ Running 40 61
Apr 1 → Jun 26 Ready for Release ⏸ Paused 60 —
Jun 26 → Jun 26 Assigned ▶ Running 0 61
Jun 26 → Jun 27 Scheduled ▶ Running 1 62
Jun 27 → Jun 27 Entered ▶ Running 0 62
Jun 27 → Aug 29 Ready for Release ⏸ Paused 44 —
Aug 29 → Aug 29 Assigned ▶ Running 0 62
Aug 29 → Sep 3 Scheduled ▶ Running 2 64
Sep 3 → Sep 3 Reschedule ▶ Running 0 64
Sep 3 → Sep 25 Ready for Release ⏸ Paused 16 —
Sep 25 → Sep 25 Assigned ▶ Running 0 64
Sep 25 → Oct 9 Scheduled ▶ Running 10 74
Oct 9 → Oct 9 Tech On Site ▶ Running 0 74
Dispatch 0.0d
Holding 184.9d (excluded)
Coordinators 16.2d
Field Work 0.2d
Billing 16.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
184.9 days
Coordinators
16.2 days
Over SLA
Field Work
0.2 days
Billing
16.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 Completed: Oct 9, 2025 (83 days early)
📅
194.5 days Total Age
⏱️
61.0d in Ready for Release Longest Stage
🔄
16 transitions Status Changes
⚠️
25.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 61.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.9d
Scheduled
16.2d / 2.0d SLA
Entered
0.0d / 0.5d SLA
Ready for Release
123.0d
Assigned
0.0d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
16.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/27/25 RCook- Placing WO back into RFR due to tech call out.

🔧 Work Performed
10/9/2025 Mike Huffman. Completed the PM, field service report and obtained signature.
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233490
Type: Preventive Maintenance
Priority: PSM
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 2, 10:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2025-02-04T19:30:00.000+0000
🗓️
Status: Scheduled by Stephanie Ramen
From: On Hold
To: Scheduled
Duration in Previous: 31d 6h
🆕
▶
2 Status: Entered Feb 3, 10:56 AM
Status: Entered → Status: On Hold
⏸️
Status: On Hold by Kourtney Smith
From: Entered
To: On Hold
Duration in Previous: 1m
🚨 41.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 11:58 AM
From: On Hold
To: Ready for Release
Duration in Previous: 57d 0h
🚨 61.0 business days
👷
▶
4 Technician Assigned Jun 26, 1:56 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 86d 1h
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-06-27T14:30:00.000+0000
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1m
🆕
Status: Entered by Rhea Berry Jun 27, 9:57 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 19h 59m, 0m
🚨 45.0 business days
👷
▶
3 Technician Assigned Aug 29, 4:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 63d 6h, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-03T18:00:00.000+0000
⏳ 3.0 business days
🔄
Status: Reschedule by Charles Ramen Sep 3, 9:52 AM
From: Scheduled, Reschedule
To: Reschedule, Ready for Release
Duration in Previous: 4d 17h, 0m
🚨 17.0 business days
👷
▶
4 Technician Assigned Sep 25, 8:18 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 21d 22h
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-03T13:00:00.000+0000
💵
Expenses Added Sep 25, 9:13 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 30, 4:14 PM
Scheduled For: 2025-10-08T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Oct 3, 11:49 AM
Scheduled For: 2025-10-08T17:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 3, 12:55 PM
Scheduled For: 2025-10-09T16:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 3, 4:23 PM
Scheduled For: 2025-10-09T17:30:00.000+0000
⏳ 1.8 business days
📅
Dispatch Scheduled by Charles Ramen Oct 6, 7:02 AM
Scheduled For: 2025-10-14T17:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Oct 6, 7:08 AM
Scheduled For: 2025-10-09T19:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Oct 9, 1:59 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 5h
⏱️
3x Labor Added Oct 9, 2:37 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 11
✔️
Status: Completed by MICHAEL HUFFMAN Oct 9, 3:52 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 52m, 0m
📄
Status: Ready to Bill by Hannah Shaw Oct 10, 10:50 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 58m
🚨 16.0 business days
📨
Status: Invoice Pending by Hannah Shaw Nov 3, 12:41 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 24d 2h
💰
Status: Invoiced by Hannah Shaw Nov 3, 12:53 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 11m
⏳ 2.0 business days
🧾
Invoice Created Nov 4, 5:53 PM
Invoice Number: SM-245482

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 3.6 business hours
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Ready to Bill
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
Oct 9, 3:00 PM
Created
Jan 2, 3:16 PM
Invoice #
SM-245482

Work Details (4)

Name Type Status Qty Amount Date
WL-02948836 Expenses Open 1 $0.00 Sep 25, 9:13 AM
WL-02965227 Labor Open 0.5 $0.00 Oct 9, 2:37 PM
WL-02965228 Labor Open 0.5 $194.25 Oct 9, 2:37 PM
WL-02965229 Travel Open 11 $0.00 Oct 9, 2:37 PM

Details