Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01233913 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-08753 — 3637 North Southport, Chicago IL, 60613

Jan 2, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (54 biz days late)
Active: 75 biz days
Paused: 109 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
21d
▶ Clock Running
Status: Created
Jan 2 → Feb 3, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 3, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Feb 3 → Feb 3, 2025
0 business days (counted)
Running total: 21 of ? biz days used
40d
▶ Clock Running
Status: On Hold
Feb 3 → Apr 1, 2025
40 business days (counted)
Running total: 61 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 25, 2025
59 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jul 7, 2025
7 business days (counted)
Running total: 68 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 7 → Jul 7, 2025
0 business days (not counted)
▶ Clock Running
Status: Entered
Jul 7 → Jul 7, 2025
0 business days (counted)
Running total: 68 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 7 → Jul 9, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 11, 2025
2 business days (counted)
Running total: 70 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jul 11 → Jul 11, 2025
0 business days (not counted)
▶ Clock Running
Status: Entered
Jul 11 → Jul 11, 2025
0 business days (counted)
Running total: 70 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Jul 11 → Sep 18, 2025
48 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 70 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 18 → Sep 25, 2025
5 business days (counted)
Running total: 75 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 75 of ? biz days used
Created: Jan 2, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Feb 3 Created ▶ Running 21 21
Feb 3 → Feb 3 Scheduled ▶ Running 0 21
Feb 3 → Feb 3 Entered ▶ Running 0 21
Feb 3 → Apr 1 On Hold ▶ Running 40 61
Apr 1 → Jun 25 Ready for Release ⏸ Paused 59 —
Jun 25 → Jun 25 Assigned ▶ Running 0 61
Jun 25 → Jul 7 Scheduled ▶ Running 7 68
Jul 7 → Jul 7 Ready for Release ⏸ Paused 0 —
Jul 7 → Jul 7 Entered ▶ Running 0 68
Jul 7 → Jul 9 Ready for Release ⏸ Paused 2 —
Jul 9 → Jul 9 Assigned ▶ Running 0 68
Jul 9 → Jul 11 Scheduled ▶ Running 2 70
Jul 11 → Jul 11 Ready for Release ⏸ Paused 0 —
Jul 11 → Jul 11 Entered ▶ Running 0 70
Jul 11 → Sep 18 Ready for Release ⏸ Paused 48 —
Sep 18 → Sep 18 Assigned ▶ Running 0 70
Sep 18 → Sep 25 Scheduled ▶ Running 5 75
Sep 25 → Sep 25 Tech On Site ▶ Running 0 75
Dispatch 0.2d
Holding 173.8d (excluded)
Coordinators 17.4d
Field Work 0.2d
Billing 4.0d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
173.8 days
Coordinators
17.4 days
Over SLA
Field Work
0.2 days
Billing
4.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 Completed: Sep 25, 2025 (97 days early)
📅
184.5 days Total Age
⏱️
60.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
13.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 60.0 days stuck in "Ready for Release"
⏱️
Total Delay 13.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.8d
Scheduled
16.7d / 2.0d SLA
Entered
0.2d / 0.5d SLA
Ready for Release
112.0d
Assigned
0.7d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9/25/2025 Mike Huffman. Completed the PM, field service report and obtained signature from Angie.
🔍 Technician Findings
Kiosk does not show signs of customer damage. Kiosk is fully operational. Yes Was the kiosk unplugged on arrival? No
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01233913
Type: Preventive Maintenance
Priority: PSM
🚨 21.0 business days
👷
▶
3 Technician Assigned Feb 2, 10:02 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2025-02-03T17:45:00.000+0000
🗓️
Status: Scheduled by Stephanie Ramen
From: On Hold
To: Scheduled
Duration in Previous: 31d 6h
🆕
▶
2 Status: Entered Feb 3, 10:56 AM
Status: Entered → Status: On Hold
⏸️
Status: On Hold by Kourtney Smith
From: Entered
To: On Hold
Duration in Previous: 2m
🚨 41.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 11:58 AM
From: On Hold
To: Ready for Release
Duration in Previous: 57d 0h
🚨 60.0 business days
👷
▶
2 Technician Assigned Jun 25, 10:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 84d 22h
📅
▶
2 Dispatch Scheduled Jun 25, 3:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 5h 15m
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Jun 30, 1:38 PM
Scheduled For: 2025-07-07T19:45:00.000+0000
📅
▶
3 Dispatch Scheduled Jun 30, 3:29 PM
Dispatch Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-07-08T17:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-07-07T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Charles Ramen Jul 1, 4:25 PM
Scheduled For: 2025-07-07T19:30:00.000+0000
⏳ 1.9 business days
📅
Dispatch Scheduled by Charles Ramen Jul 2, 4:33 PM
Scheduled For: 2025-07-07T20:30:00.000+0000
⏳ 2.9 business days
✅
Status: Ready for Release by Stephanie Ramen Jul 7, 11:26 AM
From: Scheduled, Ready for Release, Entered
To: Ready for Release, Entered
Duration in Previous: 11d 19h, 0m
⏳ 3.0 business days
👷
▶
2 Status: Assigned Jul 9, 3:46 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Alan Page
🗓️
▶
2 Status: Scheduled Jul 9, 3:58 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-07-10T16:30:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Jul 9, 5:03 PM
Scheduled For: 2025-07-10T18:30:00.000+0000
⏳ 2.9 business days
✅
Status: Ready for Release by Charles Ramen Jul 11, 8:39 AM
From: Scheduled, Ready for Release
To: Ready for Release, Entered
Duration in Previous: 1d 16h, 0m
✅
Status: Ready for Release by Leona Coonrod Jul 11, 10:26 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 46m
🚨 49.0 business days
👷
▶
2 Technician Assigned Sep 18, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 69d 4h
🗓️
▶
2 Status: Scheduled Sep 18, 2:56 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-09-25T18:15:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by MICHAEL HUFFMAN Sep 25, 1:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 22h
⏱️
3x Labor Added Sep 25, 1:34 PM
Type: Labor, Travel
Status: Open
Qty: 1, 18
✔️
Status: Completed by MICHAEL HUFFMAN Sep 25, 3:11 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 54m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 1m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 1:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
💰
Status: Invoiced by Hannah Shaw Oct 1, 1:17 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Oct 2, 11:06 AM
Invoice Number: SM-242553

Bottlenecks

Assigned
Duration: 5.3 business hours (threshold: 4.0 business hours)
Exceeded by 1.3 business hours
Scheduled
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Scheduled
Duration: 5.6 business days (threshold: 2.0 business days)
Exceeded by 3.6 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Mike Huffman
Scheduled
Sep 25, 2:15 PM
Created
Jan 2, 3:16 PM
Invoice #
SM-242553

Work Details (3)

Name Type Status Qty Amount Date
WL-02949188 Labor Open 1 $0.00 Sep 25, 1:34 PM
WL-02949189 Labor Open 1 $194.25 Sep 25, 1:34 PM
WL-02949190 Travel Open 18 $0.00 Sep 25, 1:34 PM

Details