📍 CVS - CVS-03665 — 1299 East Ogden Avenue, Naperville IL, 60563
Jan 2, 2025 → Sep 30, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (51 biz days late)
Active: 72 biz days
Paused: 115 biz days
🕐 Clock stopped: Completed (Sep 30, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Jun 25, 2025
59 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 25 → Jun 25, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jun 25 → Jul 8, 2025
8 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Jul 8 → Jul 8, 2025
0 business days (counted)
Running total: 69 of ? biz days used
⏸56d
⏸ Clock Paused
Status: Ready for Release
Jul 8 → Sep 25, 2025
56 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 30, 2025
3 business days (counted)
Running total: 72 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 72 of ? biz days used
Created: Jan 2, 2025Completed: Sep 30, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Jun 25
Ready for Release
⏸ Paused
59
—
Jun 25 → Jun 25
Assigned
▶ Running
0
61
Jun 25 → Jul 8
Scheduled
▶ Running
8
69
Jul 8 → Jul 8
Entered
▶ Running
0
69
Jul 8 → Sep 25
Ready for Release
⏸ Paused
56
—
Sep 25 → Sep 25
Assigned
▶ Running
0
69
Sep 25 → Sep 30
Scheduled
▶ Running
3
72
Sep 30 → Sep 30
Tech On Site
▶ Running
0
72
Holding178.0d (excluded)
Coordinators13.2d
Field Work0.1d
Billing1.4d
✗ SLA Missed
Holding(excluded from total)
178.0 days
Coordinators
13.2 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 30, 2025 (92 days early)
📅
187.5 daysTotal Age
⏱️
61.5d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
9.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 426 days old
🚨
Primary Delay61.5 days stuck in "On Hold"
⏱️
Total Delay9.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
116.6d
Assigned
0.6d / 0.5d SLA
Scheduled
12.6d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/30/2025 Mike Huffman. Completed the PM, field service report and obtained signature from store manager Dave.
🔍Technician Findings
Kiosk does not show signs of customer damage.
Kiosk is fully operational. Yes
Was the kiosk unplugged on arrival? No
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.