Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01234220 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-04603 — 816 South Grant Street, Fitzgerald GA, 31750

Jan 2, 2025 → Sep 25, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (47 biz days late)
Active: 68 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 16, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 25, 2025
7 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Jan 2, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Apr 1 Created ▶ Running 61 61
Apr 1 → Sep 16 Ready for Release ⏸ Paused 116 —
Sep 16 → Sep 16 Assigned ▶ Running 0 61
Sep 16 → Sep 25 Scheduled ▶ Running 7 68
Sep 25 → Sep 25 Tech On Site ▶ Running 0 68
Holding 178.5d (excluded)
Coordinators 7.7d
Field Work 1.3d
Billing 4.0d
✗ SLA Missed
Holding (excluded from total)
178.5 days
Coordinators
7.7 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 Completed: Sep 26, 2025 (96 days early)
📅
184.7 days Total Age
⏱️
117.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 426 days old
🚨
Primary Delay 117.0 days stuck in "Ready for Release"
⏱️
Total Delay 8.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
117.0d
Assigned
0.0d / 0.5d SLA
Scheduled
7.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM Service
🔍 Technician Findings
Working Health station
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
Model 300 with Backboard

Timeline

📋
Work Order Created Jan 2, 3:16 PM
Work Order: WO-01234220
Type: Preventive Maintenance
Priority: PSM
🚨 62.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 11:58 AM
From: On Hold
To: Ready for Release
Duration in Previous: 88d 19h
🚨 117.0 business days
👷
▶
2 Technician Assigned Sep 16, 2:42 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Release
To: Assigned
Duration in Previous: 168d 2h
🗓️
▶
2 Status: Scheduled Sep 16, 2:51 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-09-24T13:00:00.000+0000
📅
Dispatch Scheduled by Abby Jinerson Sep 16, 2:57 PM
Scheduled For: 2025-09-25T13:00:00.000+0000
💵
2x Expenses Added Sep 17, 10:50 AM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Rob Rivera Sep 25, 11:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 8d 20h
✔️
Status: Completed by Rob Rivera Sep 25, 12:43 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 37m
⏱️
3x Labor Added Sep 25, 9:23 PM
Type: Labor, Travel
Status: Open
Qty: 1, 29
🏁
Status: Closed by Rob Rivera Sep 25, 9:33 PM
From: Completed
To: Closed
Duration in Previous: 8h 49m
📄
Status: Ready to Bill by Hannah Shaw Sep 26, 9:15 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 41m
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Oct 1, 1:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 3h
💰
Status: Invoiced by Hannah Shaw Oct 1, 1:17 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
🧾
Invoice Created Oct 2, 11:06 AM
Invoice Number: SM-242553

Bottlenecks

Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Robert Rivera
Scheduled
Sep 25, 9:00 AM
Created
Jan 2, 3:16 PM
Invoice #
SM-242553

Work Details (5)

Name Type Status Qty Amount Date
WL-02938521 Expenses Open 1 $0.00 Sep 17, 10:50 AM
WL-02938522 Expenses Open 1 $0.00 Sep 17, 10:50 AM
WL-02949998 Labor Open 1 $0.00 Sep 25, 9:23 PM
WL-02949999 Labor Open 1 $194.25 Sep 25, 9:23 PM
WL-02950000 Travel Open 29 $0.00 Sep 25, 9:23 PM

Details