Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (128 biz days late)
Active: 149 biz days
Paused: 95 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸95d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 15, 2025
95 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 15 → Aug 15, 2025
0 business days (counted)
Running total: 61 of ? biz days used
88d
▶ Clock Running
Status: Scheduled
Aug 15 → Dec 24, 2025
88 business days (counted)
Running total: 149 of ? biz days used
Created: Jan 2, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Aug 15
Ready for Release
⏸ Paused
95
—
Aug 15 → Aug 15
Assigned
▶ Running
0
61
Aug 15 → Dec 24
Scheduled
▶ Running
88
149
Holding157.5d (excluded)
Coordinators89.0d
Billing6.0d
✗ SLA Missed
Holding(excluded from total)
157.5 days
Coordinators
89.0 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Dec 24, 2025 (7 days early)
📅
244.5 daysTotal Age
⏱️
96.0d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
93.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay96.0 days stuck in "Ready for Release"
⏱️
Total Delay93.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
96.0d
Assigned
0.0d / 0.5d SLA
Scheduled
89.0d / 2.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.