Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (53 biz days late)
Active: 74 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸100d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Aug 22, 2025
100 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 11, 2025
13 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 2, 2025Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Aug 22
Ready for Release
⏸ Paused
100
—
Aug 22 → Aug 22
Assigned
▶ Running
0
61
Aug 22 → Sep 11
Scheduled
▶ Running
13
74
Sep 11 → Sep 11
Tech On Site
▶ Running
0
74
Holding162.5d (excluded)
Coordinators14.0d
Field Work1.0d
Billing13.5d
✗ SLA Missed
Holding(excluded from total)
162.5 days
Coordinators
14.0 days
Over SLA
Field Work
1.0 days
Billing
13.5 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
174.5 daysTotal Age
⏱️
101.0d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
24.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay101.0 days stuck in "Ready for Release"
⏱️
Total Delay24.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
101.0d
Assigned
0.0d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
13.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/6/25 lcoonrod
see chatter to acct mang. This is not a follow up. Kiosk was moved to another location. needs updated.
🔧Work Performed
After a bunch of looking around, I determined that this location was no longer at this address. Asked several people in the shopping center and they confirm that there used to be one here.
Google search brought up another location about a mile away. Redirect there. Confirmed serial number at that location to be the same as the one in Revere on squire road.
UPDATE ADDRESS TO...467 Broadway, Revere, MA 02151
Store opened July 27th 2025. Store number remain the same.
On arrival, unit was up and running. LEDs functioning. Cabinetry in good shape.
Performance completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
🔍Technician Findings
After a bunch of looking around, I determined that this location was no longer at this address. Asked several people in the shopping center and they confirm that there used to be one here.
Google search brought up another location about a mile away. Redirect there. Confirmed serial number at that location to be the same as the one in Revere on squire road.
UPDATE ADDRESS TO...467 Broadway, Revere, MA 02151
Store opened July 27th 2025. Store number remain the same.
On arrival, unit was up and running. LEDs functioning. Cabinetry in good shape.
Performance completed preventative maintenance procedures on this unit. Unit passes functional testing and has been returned to service.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
LC300 w/wheelchair accessible cabinet
Nov 6, 2025 4:26pm
@Allison Belyea Per notes in work performed the kiosk was moved to another CVS. address is in the work performed notes. @Jessica Foley