Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (42 biz days late)
Active: 63 biz days
Paused: 122 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸122d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 24, 2025
122 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 26, 2025
2 business days (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 63 of ? biz days used
Created: Jan 2, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Sep 24
Ready for Release
⏸ Paused
122
—
Sep 24 → Sep 26
Scheduled
▶ Running
2
63
Sep 26 → Sep 26
Tech On Site
▶ Running
0
63
Holding184.5d (excluded)
Coordinators3.0d
Field Work0.6d
Billing3.0d
✗ SLA Missed
Holding(excluded from total)
184.5 days
Coordinators
3.0 days
Over SLA
Field Work
0.6 days
Billing
3.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 26, 2025 (96 days early)
📅
185.5 daysTotal Age
⏱️
123.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
3.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 426 days old
🚨
Primary Delay123.0 days stuck in "Ready for Release"
⏱️
Total Delay3.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
123.0d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.8d / 1.0d SLA
WO Correction Needed
0.0d
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
9.29.25 Hshaw - missing PM checklist form showing as attachment
🔧Work Performed
9/26/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed Higi PM.
Final Resolution: All function test pass.
🔍Technician Findings
9/26/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed CVS PM.
Final Resolution: All function test pass.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
LC300 w/wheelchair accessible cabinet
Sep 29, 2025 10:10am
@Praelow Cameron please proceed to print the PM checklist on your end to show as an attachment. Thank you