📍 CVS - CVS-06874 — 307 East National Highway, Washington IN, 47501
Jan 2, 2025 → Sep 26, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (57 biz days late)
Active: 78 biz days
Paused: 107 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸107d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 3, 2025
107 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 3 → Sep 4, 2025
1 business day (counted)
Running total: 62 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 26, 2025
16 business days (counted)
Running total: 78 of ? biz days used
Created: Jan 2, 2025Completed: Sep 26, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Sep 3
Ready for Release
⏸ Paused
107
—
Sep 3 → Sep 4
Assigned
▶ Running
1
62
Sep 4 → Sep 26
Scheduled
▶ Running
16
78
Holding169.5d (excluded)
Coordinators18.3d
Billing4.0d
✗ SLA Missed
Holding(excluded from total)
169.5 days
Coordinators
18.3 days
Over SLA
Billing
4.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 26, 2025 (96 days early)
📅
185.5 daysTotal Age
⏱️
108.0d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
18.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay108.0 days stuck in "Ready for Release"
⏱️
Total Delay18.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
108.0d
Assigned
1.3d / 0.5d SLA
Scheduled
17.0d / 2.0d SLA
Closed
0.3d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM
🔍Technician Findings
System on
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01234357
Account: CVS
Customer Case Number:
Location: CVS - CVS-06874
Address: 307 East National Highway, Washington, IN 47501
Manufacturer:
Model #: LC300WC
Serial #: 300-10121
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled Date/Time: 2025-09-17 17:15