📍 CVS - CVS-02343 — 5101 Duke Street, Alexandria VA, 22304
Jan 2, 2025 → Sep 11, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (47 biz days late)
Active: 68 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 2, 2025
106 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 11, 2025
7 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Jan 2, 2025Completed: Sep 11, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Sep 2
Ready for Release
⏸ Paused
106
—
Sep 2 → Sep 2
Assigned
▶ Running
0
61
Sep 2 → Sep 11
Scheduled
▶ Running
7
68
Sep 11 → Sep 11
Tech On Site
▶ Running
0
68
Holding168.5d (excluded)
Coordinators7.5d
Field Work0.2d
Billing14.0d
✗ SLA Missed
Holding(excluded from total)
168.5 days
Coordinators
7.5 days
Over SLA
Field Work
0.2 days
Billing
14.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 11, 2025 (111 days early)
📅
174.5 daysTotal Age
⏱️
107.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay107.0 days stuck in "Ready for Release"
⏱️
Total Delay19.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
107.0d
Assigned
0.1d / 0.5d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/11/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed CVS PM. Had to remove and replaced backboard to do PM
Final Resolution: All function test pass.
🔍Technician Findings
9/11/25 PC- PM
Technician Findings upon arrival: Found unit fully functional.
Actions Taken/Work Performed: Completed CVS PM. Had to remove and replaced backboard to do PM
Final Resolution: All function test pass.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.