📍 CVS - CVS-00539 — 415 North Union Street, Olean NY, 14760
Jan 2, 2025 → Sep 16, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (40 biz days late)
Active: 61 biz days
Paused: 116 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸116d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 16, 2025
116 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 61 of ? biz days used
Created: Jan 2, 2025Completed: Sep 16, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Sep 16
Ready for Release
⏸ Paused
116
—
Sep 16 → Sep 16
Assigned
▶ Running
0
61
Sep 16 → Sep 16
Scheduled
▶ Running
0
61
Sep 16 → Sep 16
Tech On Site
▶ Running
0
61
Holding178.5d (excluded)
Coordinators0.5d
Field Work0.6d
Billing11.0d
✗ SLA Missed
Holding(excluded from total)
178.5 days
Coordinators
0.5 days
Field Work
0.6 days
Billing
11.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Sep 16, 2025 (106 days early)
📅
177.5 daysTotal Age
⏱️
117.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
10.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay117.0 days stuck in "Ready for Release"
⏱️
Total Delay10.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
117.0d
Assigned
0.5d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/10 KHardison, Sent Allison a chatter asking if we can mark this as resolved.
11/6/25 lcoonrod
see chatter sent to acct mang. per work performed Unable to tighten screws to make structure secure. does it need a follow up or a replacement?
🔧Work Performed
Performed preventative maintenance. Verified blood pressure calibration. Unable to tighten screws to make structure secure. Informed L2 and put out of service sign on kiosk.
🔍Technician Findings
Kiosk in service. Found cabinet to be structurally flawed.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄Description
LC300 w/wheelchair accessible cabinet
Nov 6, 2025 4:35pm
@Allison Belyea Please see notes in work performed. notes state "Unable to tighten screws to make structure secure." Does this need a replacement or a follow WO? @Jessica Foley