Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (47 biz days late)
Active: 68 biz days
Paused: 127 biz days
🕐 Clock stopped: Tech Off Site (Oct 10, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸127d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 1, 2025
127 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 10, 2025
7 business days (counted)
Running total: 68 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 68 of ? biz days used
Created: Jan 2, 2025Tech Off Site: Oct 10, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Oct 1
Ready for Release
⏸ Paused
127
—
Oct 1 → Oct 1
Assigned
▶ Running
0
61
Oct 1 → Oct 10
Scheduled
▶ Running
7
68
Oct 10 → Oct 10
Tech On Site
▶ Running
0
68
Holding189.5d (excluded)
Coordinators7.6d
Field Work0.1d
Billing15.0d
✗ SLA Missed
Holding(excluded from total)
189.5 days
Coordinators
7.6 days
Over SLA
Field Work
0.1 days
Billing
15.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Oct 10, 2025 (82 days early)
📅
195.5 daysTotal Age
⏱️
128.0d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
19.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay128.0 days stuck in "Ready for Release"
⏱️
Total Delay19.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
128.0d
Assigned
0.3d / 0.5d SLA
Scheduled
7.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Spoke with the Pharmacist, Thomas Smith, and he said they no longer have the kiosk.
🔍Technician Findings
Kiosk wasn’t on onsite.
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01234738
Account: CVS
Customer Case Number:
Location: CVS - CVS-03229
Address: 414 Atlantic Boulevard, Neptune Beach, FL 32266
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-01
Serial #: 550-005368
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled D