Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (72 biz days late)
Active: 93 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Nov 14, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸125d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Sep 29, 2025
125 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 61 of ? biz days used
29d
▶ Clock Running
Status: Scheduled
Sep 29 → Nov 11, 2025
29 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 90 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 14, 2025
3 business days (counted)
Running total: 93 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 14, 2025
0 business days (counted)
Running total: 93 of ? biz days used
Created: Jan 2, 2025Completed: Nov 14, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Sep 29
Ready for Release
⏸ Paused
125
—
Sep 29 → Sep 29
Assigned
▶ Running
0
61
Sep 29 → Nov 11
Scheduled
▶ Running
29
90
Nov 11 → Nov 11
Entered
▶ Running
0
90
Nov 11 → Nov 11
Ready for Scheduling
▶ Running
0
90
Nov 11 → Nov 11
Assigned
▶ Running
0
90
Nov 11 → Nov 14
Scheduled
▶ Running
3
93
Nov 14 → Nov 14
Tech On Site
▶ Running
0
93
Holding187.5d (excluded)
Coordinators32.4d
Field Work0.6d
Billing9.0d
✗ SLA Missed
Holding(excluded from total)
187.5 days
Coordinators
32.4 days
Over SLA
Field Work
0.6 days
Billing
9.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Nov 15, 2025 (46 days early)
📅
218.5 daysTotal Age
⏱️
126.0d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
36.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay126.0 days stuck in "Ready for Release"
⏱️
Total Delay36.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
126.0d
Assigned
0.0d / 0.5d SLA
Scheduled
32.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
9.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
PM service
🔍Technician Findings
Working health station
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.