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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01235262 ↗ ServiceMax

CVS • Preventive Maintenance • PSM

📍 CVS - CVS-01863 — 3800 South Tamiami Trail, Sarasota FL, 34239

Jan 2, 2025 → Nov 13, 2025

✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (67 biz days late)
Active: 88 biz days
Paused: 129 biz days
🕐 Clock stopped: Completed (Nov 13, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Oct 3, 2025
129 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 3 → Oct 3, 2025
0 business days (counted)
Running total: 61 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Oct 3 → Nov 11, 2025
25 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Entered
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 11 → Nov 13, 2025
2 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 13, 2025
0 business days (counted)
Running total: 88 of ? biz days used
Created: Jan 2, 2025 Completed: Nov 13, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Jan 2 → Apr 1 Created ▶ Running 61 61
Apr 1 → Oct 3 Ready for Release ⏸ Paused 129 —
Oct 3 → Oct 3 Assigned ▶ Running 0 61
Oct 3 → Nov 11 Scheduled ▶ Running 25 86
Nov 11 → Nov 11 Entered ▶ Running 0 86
Nov 11 → Nov 11 Ready for Scheduling ▶ Running 0 86
Nov 11 → Nov 11 Assigned ▶ Running 0 86
Nov 11 → Nov 13 Scheduled ▶ Running 2 88
Nov 13 → Nov 13 Tech On Site ▶ Running 0 88
Holding 191.5d (excluded)
Coordinators 28.2d
Field Work 0.4d
Billing 10.0d
✗ SLA Missed
Holding (excluded from total)
191.5 days
Coordinators
28.2 days
Over SLA
Field Work
0.4 days
Billing
10.0 days
Over SLA
Created: Jan 2, 2025 Due: Dec 31, 2025 Completed: Nov 14, 2025 (47 days early)
📅
217.7 days Total Age
⏱️
130.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
33.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay 130.0 days stuck in "Ready for Release"
⏱️
Total Delay 33.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
130.0d
Assigned
0.2d / 0.5d SLA
Scheduled
28.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Reset Station to get it to function PM Service
🔍 Technician Findings
Non Working Health station Would not complete a cycle
⚠️ Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge. ***Important: Please make sure to document if kiosk is disposed or in storage*** If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
📄 Description
90550,BP MONITOR,AD DISP,NO LIGHT

Timeline

📋
Work Order Created Jan 2, 3:18 PM
Work Order: WO-01235262
Type: Preventive Maintenance
Priority: PSM
🚨 62.0 business days
✅
Status: Ready for Release by Stephanie Ramen Apr 1, 11:58 AM
From: On Hold
To: Ready for Release
Duration in Previous: 88d 19h
🚨 130.0 business days
👷
▶
2 Technician Assigned Oct 3, 8:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Release
To: Assigned
Duration in Previous: 184d 20h
👷
▶
3 Technician Assigned Oct 3, 10:23 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rhea Berry
From: Assigned
To: Scheduled
Duration in Previous: 1h 30m
📅
Dispatch Scheduled by Rhea Berry
Scheduled For: 2025-10-17T16:45:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rhea Berry Oct 13, 11:40 AM
Scheduled For: 2025-10-27T16:45:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 21, 11:29 AM
Scheduled For: 2025-10-29T16:45:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Abby Jinerson Oct 27, 1:22 PM
Scheduled For: 2025-11-12T17:45:00.000+0000, 2025-11-13T17:45:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 7, 12:36 PM
Scheduled For: 2025-11-20T17:45:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Nov 10, 5:10 PM
Scheduled For: 2025-11-19T19:30:00.000+0000, 2025-11-19T19:15:00.000+0000
🆕
▶
2 Status: Entered Nov 11, 2:26 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Robert Rivera
🗓️
▶
2 Status: Scheduled Nov 11, 2:34 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2025-11-13T20:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Rob Rivera Nov 13, 5:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
✔️
Status: Completed by Rob Rivera Nov 13, 6:56 PM
From: Tech On Site
To: Completed
Duration in Previous: 1h 22m
🚗
3x Travel Added Nov 13, 8:27 PM
Type: Travel, Labor
Status: Open
Qty: 27, 1
🏁
Status: Closed by Rob Rivera Nov 13, 8:40 PM
From: Completed
To: Closed
Duration in Previous: 1h 43m
📄
Status: Ready to Bill by Timothy Amburgey Nov 14, 8:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 11h 49m
🚨 10.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 1, 4:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17d 7h
💰
Status: Invoiced by Hannah Shaw Dec 1, 4:19 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 8m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:34 PM
Invoice Number: 247894

Bottlenecks

Scheduled
Duration: 26.0 business days (threshold: 2.0 business days)
Exceeded by 24.0 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Robert Rivera
Scheduled
Nov 13, 3:00 PM
Created
Jan 2, 3:18 PM
Invoice #
247894

Work Details (3)

Name Type Status Qty Amount Date
WL-03006800 Travel Open 27 $0.00 Nov 13, 8:27 PM
WL-03006801 Labor Open 1 $194.25 Nov 13, 8:27 PM
WL-03006802 Labor Open 1 $0.00 Nov 13, 8:27 PM

Details