Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (123 biz days late)
Active: 144 biz days
Paused: 100 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
61d
▶ Clock Running
Status: Created
Jan 2 → Apr 1, 2025
61 business days (counted)
Running total: 61 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Apr 1 → Apr 29, 2025
20 business days (not counted)
▶ Clock Running
Status: Assigned
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Apr 29 → Apr 29, 2025
0 business days (counted)
Running total: 61 of ? biz days used
⏸48d
⏸ Clock Paused
Status: Ready for Release
Apr 29 → Jul 9, 2025
48 business days (not counted)
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Scheduled
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Entered
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 61 of ? biz days used
⏸32d
⏸ Clock Paused
Status: Ready for Release
Jul 9 → Aug 22, 2025
32 business days (not counted)
▶ Clock Running
Status: Assigned
Aug 22 → Aug 22, 2025
0 business days (counted)
Running total: 61 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Aug 22 → Dec 24, 2025
83 business days (counted)
Running total: 144 of ? biz days used
Created: Jan 2, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 2 → Apr 1
Created
▶ Running
61
61
Apr 1 → Apr 29
Ready for Release
⏸ Paused
20
—
Apr 29 → Apr 29
Assigned
▶ Running
0
61
Apr 29 → Apr 29
Scheduled
▶ Running
0
61
Apr 29 → Apr 29
Entered
▶ Running
0
61
Apr 29 → Jul 9
Ready for Release
⏸ Paused
48
—
Jul 9 → Jul 9
Assigned
▶ Running
0
61
Jul 9 → Jul 9
Scheduled
▶ Running
0
61
Jul 9 → Jul 9
Entered
▶ Running
0
61
Jul 9 → Aug 22
Ready for Release
⏸ Paused
32
—
Aug 22 → Aug 22
Assigned
▶ Running
0
61
Aug 22 → Dec 24
Scheduled
▶ Running
83
144
Holding163.9d (excluded)
Coordinators84.1d
Billing6.0d
✗ SLA Missed
Holding(excluded from total)
163.9 days
Coordinators
84.1 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jan 2, 2025
Due: Dec 31, 2025
Completed: Dec 24, 2025 (7 days early)
📅
244.5 daysTotal Age
⏱️
83.7d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
88.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 426 days old
🚨
Primary Delay83.7 days stuck in "Scheduled"
⏱️
Total Delay88.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
On Hold
61.5d
Ready for Release
102.5d
Assigned
0.0d / 0.5d SLA
Scheduled
84.1d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
**PM Completed
**Function tested
**Wiped down kiosk with disinfectant cleaner
**Check and tested BP for leakage and over pressure switch.
**Calibrated unit
**Checked power cord condition.
**Confirm plexi board is not broken and ads are current.
🔍Technician Findings
Unit in service
⚠️Problem Description
Please Perform PM: PM Checklist can be found as a link in the work order under WO actions
If Kiosk is not on the Sales floor request to speak to a manager to find out if kiosk is being stored in the back room or if it was disposed. Offer to help bring the kiosk to the salesfloor or advise that EMSAR can replace a disposed kiosk. If store does not want to bring the kiosk out of storage or if kiosk was disposed, close out work order with Repair code '37 Store intervention required' and document who you spoke with and outcome of conversation. Labor line shall be a trip charge.
***Important: Please make sure to document if kiosk is disposed or in storage***
If kiosk fails a PM, checklist is still required to be completed. Please use Code 35 - Follow up needed and detail in the Tech Findings, Work Performed and Final condition the result and cause for a follow up. Close out the work order. Dispatch will create a follow up repair work order to send parts.
Work Order: WO-01235326
Account: CVS
Customer Case Number:
Location: CVS - CVS-00685
Address: 1145 Kempton Street, New Bedford, MA 02740
Manufacturer: Merge SH Holdings, Inc.
Model #: 90550-15
Serial #: 550-036721
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/31/2025
Scheduled Date/T