📍 North Shore Medical Center Inc — 81 Highland Ave, Salem MA, 01970
Jan 9, 2025 → Oct 30, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met
Active: 94 biz days
Paused: 108 biz days
🕐 Clock stopped: Completed (Oct 30, 2025)
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
94d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → May 27, 2025
94 business days (counted)
Running total: 94 of ? biz days used
⏸108d
⏸ Clock Paused
Status: Ready for Release
May 27 → Oct 30, 2025
108 business days (not counted)
▶ Clock Running
Status: Assigned
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 94 of ? biz days used
Created: Jan 10, 2025Completed: Oct 30, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 10 → Jan 10
Created
▶ Running
0
0
Jan 10 → May 27
Ready for Scheduling
▶ Running
94
94
May 27 → Oct 30
Ready for Release
⏸ Paused
108
—
Oct 30 → Oct 30
Assigned
▶ Running
0
94
Dispatch1.0d
Holding108.5d (excluded)
Coordinators95.0d
Billing6.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
108.5 days
Coordinators
95.0 days
Over SLA
Billing
6.0 days
Over SLA
Created: Jan 10, 2025
Due: Oct 30, 2025
Completed: Oct 30, 2025 (on time)
📅
203.0 daysTotal Age
⏱️
108.5d in Ready for ReleaseLongest Stage
🔄
6 transitionsStatus Changes
⚠️
100.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 419 days old
🚨
Primary Delay108.5 days stuck in "Ready for Release"
⏱️
Total Delay100.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
95.0d / 1.0d SLA
Ready for Release
108.5d
Assigned
0.0d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
6.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/30/2025 Brod - sent el to Emily since she only wants philips fses onsite for PMs
09/30/2025 Brod - called 9783544667 spoke to Emily, to have FSE onsite . she stated that she requested Philips FSEs to be onsite, sending EL to customer at edariotis@mgb.org.
06/27/2025 EMartin called 978-354-4667 / Emily stated that the Philips FSE was onsite today sent email to edward.quirk@philips.com for update on devices
06/19/2025 Rbailey - Called 978.354.4667 the Diagnostic and Nuclear Cardiology Dept. Left VM for Emily. NA Left VM for FU on device
06/18/2025 YEspino Called 978-354-4667 to speak to Emily Dariotis to verify the info sent in for a PM on an ultrasound device in question. Was unable to speak to her or leave a message. Line just rang till the call was dropped.
05/15/2025 JRojas- called (978) 354-4667 and asked for Emily. She thought Philips would be doing her PM and is going to get with the Philips FSE Joe. Notifying planner
EPIQ CVx Ultrasound System - IP 81850241 - SN US919B0481
📞Call Description
PM - Contract - BG Required PM
📞
Live Call_No Answer Unable to Leave Message
Completed Jun 18, 2025
06/18/2025 YEspino Called 978-354-4667 to speak to Emily Dariotis to verify the info sent in for a PM on an ultrasound device in question. Was unable to speak to her or leave a message. Line just rang till the call was dropped.
Timeline
📋
Work Order Created Jan 9, 10:35 PM
Work Order:WO-01237588
Type:Preventive Maintenance
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanJan 10, 7:21 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8h 46m
🚨95.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:10 PM