Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01237589 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 VA Medical Center West Haven — 950 Campbell Ave, West Haven CT, 06516

Jan 9, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (24 biz days early)
Active: 160 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Sep 25, 2025)
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
94d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → May 27, 2025
94 business days (counted)
Running total: 94 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
65d
▶ Clock Running
Status: Ready for Scheduling
Jun 23 → Sep 24, 2025
65 business days (counted)
Running total: 159 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 160 of ? biz days used
▶ Clock Running
Status: Entered
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 160 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 160 of ? biz days used
Created: Jan 10, 2025 Completed: Sep 25, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → May 27 Ready for Scheduling ▶ Running 94 94
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Sep 24 Ready for Scheduling ▶ Running 65 159
Sep 24 → Sep 25 Scheduled ▶ Running 1 160
Sep 25 → Sep 25 Entered ▶ Running 0 160
Sep 25 → Sep 25 Assigned ▶ Running 0 160
Dispatch 1.0d
Holding 18.5d (excluded)
Coordinators 163.0d
Billing 2.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
18.5 days
Coordinators
163.0 days
Over SLA
Billing
2.0 days
Over SLA
Created: Jan 10, 2025 Due: Oct 30, 2025 Completed: Sep 25, 2025 (35 days early)
📅
179.0 days Total Age
⏱️
95.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
160.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 419 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 160.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
161.0d / 1.0d SLA
Ready for Release
18.5d
Scheduled
2.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.2d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24/2025 Brod - called 2036415244 spoke to Isaac , he stated that there will be someone onsite but verified if there isnt then 09/30 is a good day to have them onsite 


09/18/2025 Brod - called 2036415244 to speak to Isaac Mcbride, went to VM left message to have FSE onsite for 09/30. following up in email. 


08/29/2025 Brod - Sent email to Isaac McBride to have FSE JN onsite for 09/29-09/30 to complete 8 units


07/11/2025 Rbailey - Called 203.641.5244 Spoke with Isaac. He just returned. Resending email for Visibility


07/01/2025 Rbailey - Called 203.641.5244 NA Got the VM for Isaac McBride. Left VM for FU or said to reply to email


06/27/2025 Cever sent email to Degray, Steven J. <Steven.Degray@va.gov> and McBride, Isaac <Isaac.McBride@va.gov> offering dates for scheduling.

PMKPIEXEMPT_POC

06/23/2025 Rbailey - Rcvd Email from Moses Igah moses.igah@va.gov that device is in active inventory and to Coordinate Sheduling with Steve Degray and Isaac McBride. Advising Planner to get FSE/Date/Time


06/19/2025 Rbailey - Sent 1st Attempt Email to steven.degray@va.gov adnan.malik2@va.gov and moses.igah@va.gov to confirm that the devices are still in their active inventory

🔧 Work Performed
Planner labor. Philips FSE completed. PWO allocated to EMSAR
⚠️ Problem Description
Sparq Ultrasound System - IP 65579883 - SN US71510012
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jan 9, 10:35 PM
Work Order: WO-01237589
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Jan 10, 7:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 46m
🚨 95.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 137d 7h
🚨 19.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 23, 10:02 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 26d 17h
🚨 66.0 business days
📅
▶
4 Dispatch Scheduled Sep 24, 12:04 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: Joseph Nuovo
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 93d 2h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-30T13:00:00.000+0000
🆕
Status: Entered by Mandy Newman Sep 25, 9:43 AM
From: Scheduled
To: Entered
Duration in Previous: 21h 38m
👷
▶
4 Status: Assigned Sep 25, 9:53 AM
Status: Assigned → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Mandy Newman
Technician: a0h5A00000GbkeQQAR, Fady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 11:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 48m
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 15m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242053

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 95.0 business days (threshold: 1.0 business days)
Exceeded by 94.0 business days
Ready for Scheduling
Duration: 66.0 business days (threshold: 1.0 business days)
Exceeded by 65.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Jan 9, 10:35 PM
Invoice #
SM-242053

Work Details (1)

Name Type Status Qty Amount Date
WL-02948900 Labor Open 0.016666666666667 $38.00 Sep 25, 9:56 AM

Details