Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01237594 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Advanced Radiology Partners — 60 Danbury Rd, Wilton CT, 06897

Jan 9, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (28 biz days early)
Active: 155 biz days
Paused: 19 biz days
🕐 Clock stopped: Tech Off Site (Sep 19, 2025)
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
94d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → May 27, 2025
94 business days (counted)
Running total: 94 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 24, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jun 24 → Jun 27, 2025
3 business days (counted)
Running total: 97 of ? biz days used
41d
▶ Clock Running
Status: Scheduled
Jun 27 → Aug 26, 2025
41 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: Entered
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 138 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Aug 26 → Sep 5, 2025
7 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 145 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 19, 2025
10 business days (counted)
Running total: 155 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 155 of ? biz days used
Created: Jan 10, 2025 Tech Off Site: Sep 19, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → May 27 Ready for Scheduling ▶ Running 94 94
May 27 → Jun 24 Ready for Release ⏸ Paused 19 —
Jun 24 → Jun 27 Ready for Scheduling ▶ Running 3 97
Jun 27 → Aug 26 Scheduled ▶ Running 41 138
Aug 26 → Aug 26 Entered ▶ Running 0 138
Aug 26 → Sep 5 WO Correction Needed ▶ Running 7 145
Sep 5 → Sep 5 Entered ▶ Running 0 145
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 145
Sep 5 → Sep 19 Scheduled ▶ Running 10 155
Sep 19 → Sep 19 Tech On Site ▶ Running 0 155
Dispatch 1.0d
Holding 19.5d (excluded)
Coordinators 152.1d
Field Work 0.7d
Billing 9.2d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
19.5 days
Coordinators
152.1 days
Over SLA
Field Work
0.7 days
Billing
9.2 days
Over SLA
Created: Jan 10, 2025 Due: Oct 30, 2025 Completed: Sep 19, 2025 (41 days early)
📅
175.0 days Total Age
⏱️
95.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
147.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 419 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 147.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
99.1d / 1.0d SLA
Ready for Release
19.5d
Scheduled
53.0d / 2.0d SLA
WO Correction Needed
7.8d
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

06/24/2025 Rbailey - Rcvd call from 203.337.9729 Kimberly DeMorro. looking to schedule devices. Per Planner scheduling Joseph Nuovo to go to Wilton Sept 5 at 1030. Sending email to Advise


06/23/2025 Rbailey - Called 203.214.6497 NA Left VM for Kim Demorro. Advised that I was sending email to confirm devices to kimberly.demorro@adrad.com


06/13/2025 MHamersley - called 203-337-9729, call went to clinical science's VM/LMl called 203-214-6497, call went to Kim DeMorro's VM/LM. 


WO-01215221- Ultrasound US923B1883

WO-01237594- Ultrasound US923B1884

WO-01215039- Ultrasound US823B1733

WO-01215040- Ultrasound US823B1734

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 105858913 - SN US923B1884
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jan 9, 10:35 PM
Work Order: WO-01237594
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Jan 10, 7:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 46m
🚨 95.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 137d 7h
🚨 20.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Jun 24, 10:24 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 18h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Jun 27, 8:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-05T16:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 21h
🚨 42.0 business days
🆕
Status: Entered by Brandi Rodriguez Aug 26, 1:55 PM
From: Scheduled, Entered
To: Entered, WO Correction Needed
Duration in Previous: 60d 5h, 0m
⚠️ 8.0 business days
🆕
Status: Entered by Mandy Newman Sep 5, 10:24 AM
From: WO Correction Needed, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 9d 20h, 0m
👷
▶
4 Technician Assigned Sep 5, 10:50 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-05T05:00:00.000+0000, 2025-09-05T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 25m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-05T15:00:00.000+0000
📅
Dispatch Scheduled by Joseph Nuovo Sep 5, 9:38 PM
Scheduled For: 2025-09-13T15:00:00.000+0000
⚠️ 7.3 business days
📅
Dispatch Scheduled by Brandi Rodriguez Sep 16, 12:58 PM
Scheduled For: 2025-09-19T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Sep 19, 9:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 22h
⏱️
3x Labor Added Sep 19, 3:10 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 140
🚗
Status: Tech Off Site by Joseph Nuovo Sep 19, 3:30 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 5h 48m, 0m
🏁
Status: Closed by Joseph Nuovo Sep 19, 3:35 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 22, 9:16 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 29m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242055

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 95.0 business days (threshold: 1.0 business days)
Exceeded by 94.0 business days
Ready for Scheduling
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 42.0 business days (threshold: 2.0 business days)
Exceeded by 40.0 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Sep 19, 11:00 AM
Created
Jan 9, 10:35 PM
Invoice #
SM-242055

Work Details (4)

Name Type Status Qty Amount Date
WL-02942637 Labor Open 2.5 $0.00 Sep 19, 3:10 PM
WL-02942638 Labor Open 1.5 $275.00 Sep 19, 3:10 PM
WL-02942639 Travel Open 140 $0.00 Sep 19, 3:10 PM
WL-02944277 Labor Open 0.016666666666667 $38.00 Sep 22, 9:16 AM

Details