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← WO Overview

WO-01237599 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Mary Washington Hospital Inc — 1001 Sam Perry Blvd, Fredericksburg VA, 22401

Jan 9, 2025 → Sep 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (28 biz days early)
Active: 156 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
94d
▶ Clock Running
Status: Ready for Scheduling
Jan 10 → May 27, 2025
94 business days (counted)
Running total: 94 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 23, 2025
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jun 23 → Jun 23, 2025
0 business days (counted)
Running total: 94 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Jun 23 → Aug 19, 2025
40 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Entered
Aug 19 → Aug 19, 2025
0 business days (counted)
Running total: 134 of ? biz days used
▶ Clock Running
Status: Canceled
Aug 19 → Aug 21, 2025
2 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Entered
Aug 21 → Aug 21, 2025
0 business days (counted)
Running total: 136 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 21 → Aug 22, 2025
1 business day (counted)
Running total: 137 of ? biz days used
19d
▶ Clock Running
Status: Scheduled
Aug 22 → Sep 19, 2025
19 business days (counted)
Running total: 156 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 19 → Sep 19, 2025
0 business days (counted)
Running total: 156 of ? biz days used
Created: Jan 10, 2025 Completed: Sep 19, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → May 27 Ready for Scheduling ▶ Running 94 94
May 27 → Jun 23 Ready for Release ⏸ Paused 18 —
Jun 23 → Jun 23 Assigned ▶ Running 0 94
Jun 23 → Aug 19 Scheduled ▶ Running 40 134
Aug 19 → Aug 19 Entered ▶ Running 0 134
Aug 19 → Aug 21 Canceled ▶ Running 2 136
Aug 21 → Aug 21 Entered ▶ Running 0 136
Aug 21 → Aug 22 Ready for Scheduling ▶ Running 1 137
Aug 22 → Sep 19 Scheduled ▶ Running 19 156
Sep 19 → Sep 19 Tech On Site ▶ Running 0 156
Dispatch 1.0d
Holding 18.5d (excluded)
Coordinators 157.3d
Field Work 0.6d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
18.5 days
Coordinators
157.3 days
Over SLA
Field Work
0.6 days
Billing
1.4 days
Over SLA
Created: Jan 10, 2025 Due: Oct 30, 2025 Completed: Sep 19, 2025 (41 days early)
📅
175.0 days Total Age
⏱️
95.0d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
153.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 419 days old
🚨
Primary Delay 95.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 153.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
96.5d / 1.0d SLA
Ready for Release
18.5d
Assigned
0.0d / 0.5d SLA
Scheduled
60.8d / 2.0d SLA
Canceled
3.0d
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2025 Cever updated to Sept 19th in the morning, device wasn't available this week asked for return on the 19th

09/03/2025 RArnold- sent reminder email


06/23/2025 Cever recieved email from Linda J Reynolds <Linda.Reynolds@mwhc.com> and William B Garrett <brent.garrett@mwhc.com> confirming FSE onsite for Sept 9th and 10th 

06/19/2025 Cever replied to email to William B Garrett <brent.garrett@mwhc.com> with updated FSE available dates.

06/19/2025 Cever recieved email from William B Garrett <brent.garrett@mwhc.com> advsing techs are ooo

06/05/2025 Rbailey - Sent 1st Attempt email to Brent Garrett brent.garrett@mwhc.com for Allan Klus to be onsite September 10 and 11, 2025 Starting @ 9am

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the casters do not lock, allowing the device to still move. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 105970479 - SN US823B1683
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Jan 9, 10:35 PM
Work Order: WO-01237599
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Jan 10, 7:21 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 46m
🚨 95.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 3:47 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 137d 7h
🚨 19.0 business days
👷
▶
4 Status: Assigned Jun 23, 1:25 PM
Status: Assigned → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Allan Klus
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-09T13:00:00.000+0000
🚨 41.0 business days
🆕
Status: Entered by Cristina Everetts Aug 19, 7:49 AM
From: Scheduled, Entered
To: Entered, Canceled
Duration in Previous: 56d 18h, 0m
⏳ 3.0 business days
🆕
Status: Entered by Mandy Newman Aug 21, 3:53 PM
From: Canceled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 2d 8h, 0m
👷
▶
3 Technician Assigned Aug 22, 8:03 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-10T12:15:00.000+0000, 2025-09-10T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 10m
🚨 13.9 business days
📅
Dispatch Scheduled by Cristina Everetts Sep 11, 7:12 AM
Scheduled For: 2025-09-19T12:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 19, 9:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 28d 1h
⏱️
2x Labor Added Sep 19, 9:51 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 40
⏱️
▶
2 Labor Added Sep 19, 10:39 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 19m, 0m
🏁
Status: Closed by Allan Klus Sep 19, 2:07 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 27m
⏳ 2.0 business days
⏱️
Labor Added Sep 22, 8:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 22, 9:00 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 4:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 7h
💰
Status: Invoiced by Josh Longway Sep 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 30m
⏳ 2.0 business days
🧾
Invoice Created Sep 29, 10:49 AM
Invoice Number: SM-242058

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 95.0 business days (threshold: 1.0 business days)
Exceeded by 94.0 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Sep 19, 8:00 AM
Created
Jan 9, 10:35 PM
Invoice #
SM-242058

Work Details (4)

Name Type Status Qty Amount Date
WL-02942161 Labor Open 1.5 $0.00 Sep 19, 9:51 AM
WL-02942162 Travel Open 40 $0.00 Sep 19, 9:51 AM
WL-02942234 Labor Open 1.5 $275.00 Sep 19, 10:39 AM
WL-02944263 Labor Open 0.016666666666667 $38.00 Sep 22, 8:52 AM

Details