📍 Technology Service Corporation — 251 18th St S Ste 610, Arlington VA, 22202-3528
Jan 15, 2025 → Sep 5, 2025
✅ Completed
PSM
SLA Clock
Last business day of January 2025 · Target: Jan 31, 2025
✗ SLA Missed (149 biz days late)
Active: 161 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
157d
▶ Clock Running
Status: Assigned
Jan 15 → Aug 29, 2025
157 business days (counted)
Running total: 157 of ? biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Sep 5, 2025
4 business days (counted)
Running total: 161 of ? biz days used
Created: Jan 15, 2025Completed: Sep 5, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 15 → Jan 15
Created
▶ Running
0
0
Jan 15 → Aug 29
Assigned
▶ Running
157
157
Aug 29 → Sep 5
Tech On Site
▶ Running
4
161
Dispatch0.0d
Coordinators158.0d
Field Work5.0d
Billing5.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
158.0 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
5.9 days
Over SLA
Created: Jan 15, 2025
Due: Feb 15, 2025
Completed: Sep 5, 2025 (201 days late)
📅
162.0 daysTotal Age
⏱️
158.0d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
167.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Aug 28, 2025
Visit 2Aug 29, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 413 days old
🚨
Primary Delay158.0 days stuck in "Assigned"
⏱️
Total Delay167.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
158.0d / 0.5d SLA
Tech On Site
5.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
8/28/2025 Evaluation found turbo not spinning.
Cleaned valve block and valves. Spec-tube cleaned and stack replaced w/ new filaments. Tested. 8/29/2025 Assembled and restarted.
9/4/2025 Perform fine test procedure, record parameter, chart record MDL/Helium Stability.
Unit leak check ok Shut off unit, pack it up, ship unit back tocustomer.
🔍Technician Findings
BAD TURBO PUMP.
⚠️Problem Description
Note
11.12.2024 09:53:14 WF-BATCH
Agent: PIERCEB Timestamp: 2024-12-11 08:53:04
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Jan 15, 9:03 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨157.9 business days
🔧
Status: Tech On Site by Charles SellonAug 29, 8:25 AM
From:Assigned
To:Tech On Site
Duration in Previous:225d 22h
⏱️
8x Labor Added Aug 29, 8:31 AM
Type:Labor, Parts
Status:Open
Qty:6, 2, 1
⚠️5.0 business days
✔️
▶
2
Status: Completed Sep 5, 11:16 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:3m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 9, 7:53 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 20h
⏳4.0 business days
💵
Status: Billing Review by Hannah ShawSep 12, 1:16 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:3d 5h, 0m
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawSep 15, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 23h
💰
Status: Invoiced by Hannah ShawSep 15, 1:06 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⏳3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number:SM-240959
Bottlenecks
Assigned
Duration: 158.0 business days (threshold: 4.0 business hours)
Exceeded by 157.5 business days
Tech On Site
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)