Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01239456 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Supply Chain RDC — 6445 Tradeport Dr, Lakeland FL, 33805

Jan 17, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 119 biz days
Paused: 138 biz days
🕐 Clock stopped: Invoiced (Jan 30, 2026)
▶ Clock Running
Status: Created
Jan 17 → Jan 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
88d
▶ Clock Running
Status: Ready for Scheduling
Jan 17 → May 23, 2025
88 business days (counted)
Running total: 88 of ? biz days used
⏸138d
⏸ Clock Paused
Status: Ready for Release
May 23 → Dec 15, 2025
138 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 22, 2025
5 business days (counted)
Running total: 93 of ? biz days used
26d
▶ Clock Running
Status: Completed
Dec 22 → Jan 30, 2026
26 business days (counted)
Running total: 119 of ? biz days used
Created: Jan 17, 2025 Invoiced: Jan 30, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 17 → Jan 17 Created ▶ Running 0 0
Jan 17 → May 23 Ready for Scheduling ▶ Running 88 88
May 23 → Dec 15 Ready for Release ⏸ Paused 138
Dec 15 → Dec 15 Assigned ▶ Running 0 88
Dec 15 → Dec 22 Scheduled ▶ Running 5 93
Dec 22 → Jan 30 Completed ▶ Running 26 119
Dispatch 0.0d
Holding 138.5d (excluded)
Coordinators 94.3d
Field Work 29.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
138.5 days
Coordinators
94.3 days
Over SLA
Field Work
29.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Jan 17, 2025 Due: Dec 31, 2025 Completed: Jan 30, 2026 (29 days late)
📅
257.3 days Total Age
⏱️
138.5d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
120.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 17, 2025
Visit 2 Dec 18, 2025
Visit 3 Dec 19, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 411 days old
🚨
Primary Delay 138.5 days stuck in "Ready for Release"
⏱️
Total Delay 120.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
88.3d / 1.0d SLA
Ready for Release
138.5d
Scheduled
6.0d / 2.0d SLA
Completed
29.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 SRobinson- Created follow up WO for the remaining. (WO-01327865)

10/28/2025 MHamersley - called 850-769-8341, xfer to Bio Med, spoke to Calvin Sikes, he states that all recalls have been completed on all their V60 Ventilators, calvin.sikes@gehealthcare.com


09/16/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer/unable to leave msg; sent f/u email: nayir.bermudezchaveco@hcahealthcare.com 


07/15/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer/unable to leave msg; sent f/u email: nayir.bermudezchaveco@hcahealthcare.com 

(rec'd email reply from Josh, he is biomed at HCA Florida Gulf Coast Hospital in Panama City, NOT Lakeland)

called 904-252-2618, Chris Bayer, call went to VM/LM; sent email: christopher.bayer@hcahealthcare.com


07/10/2025 MHamersley - called 850-769-8341, transferred to Bio Med, no answer; sent f/u emails


06/25/2025 MHamersley - called 863-276-8023, phone just rings, no answer; called 850-769-8341, transferred to Bio Med, phone just rings, no answer; sending emails: 

nayir.bermudezchaveco@hcahealthcare.com

josh.hendricks@gehealthcare.com


04/22/2025 YEspino Called 863-276-8023 to try and get a better contact since the email given keeps bouncing. Was unable to speak to anybody or leave a message because the line just rang a couple times and the call was dropped. 


04/08/2025 YEspino Emailed nayir.bermudezchaveco@hdahealthcare.com for a follow up on the previous email sent to verify the devices in question.


03/18/2025 YEspino Called 863-276-8023 to reconfirm Nayirs email to send an email to verify the device in question. Was told his email is as follows: nayir.bermudezchaveco@hdahealthcare.com . will send an email to get these devices verified.


03/13/2025 YEspino Called 863-276-8023 to reconfirm Nayirs Email for a follow up. Was unable to speak to anybody or leave a message.


03/06/2025 YEspino Called 863-276-8023 to reconfirm the email for Nayir to send a follow up email. But was unable to speak to anybody or leave a message.


03/06/2025 YEspino Called 727-533-2661 to speak to Emily to verify the devices in question. Was unable to speak to her because once i dialed the number all i heard was a busy signal.


02/28/2025 YEspino Called 727-533-2661 to speak to Emily Pittman to verify the devices in question. Was unable to speak to her or leave a message because once dialed the line just sounded busy.


02/28/2025 YEspino Called 863-276-8023 to verify the devices in question. Was advised to that i needed to Email Nayir to be better assisted.


02/21/2025 YEspino Called 863-276-8023 to verify the devices in question. Was unable to speak to anybody or leave a message.


02/18/2025 YEspino Called 863-276-8023 to speak to Nayir to verify the device in question. Was unable to speak to him or leave a message the line just rings till the call is dropped.


01/17/2025 Aluman - follow up for units not yet located

🔧 Work Performed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
2 Work Order Created Jan 17, 4:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Ashley Luman
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 88.9 business days
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 125d 22h
🚨 139.0 business days
👷
3 Technician Assigned Dec 15, 9:10 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 205d 18h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-15T13:00:00.000+0000
⚠️ 6.0 business days
⏱️
7x Labor Added Dec 22, 12:55 PM
Type: Labor
Status: Open
Qty: 1, 6, 2
💵
2 8x Expenses Added Dec 22, 6:38 PM
8x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled
To: Completed
Duration in Previous: 7d 9h
🚨 29.7 business days
🏁
Status: Closed by Fady Messak Feb 4, 2:09 PM
From: Completed, Closed, Incomplete
To: Closed, Incomplete
Duration in Previous: 43d 19h, 0m
⏱️
2 Labor Added Feb 5, 8:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 47m
📄
Status: Ready to Bill by Timothy Amburgey Feb 5, 4:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 13m
💰
Status: Invoiced by Josh Longway Feb 6, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 48m

Bottlenecks

Ready for Scheduling
Duration: 88.3 business days (threshold: 1.0 business days)
Exceeded by 87.3 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Completed
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Dec 15, 8:00 AM
Created
Jan 17, 4:47 PM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03045170 Labor Open 1 $950.00 Dec 22, 12:55 PM
WL-03045171 Labor Open 1 $1,550.00 Dec 22, 12:55 PM
WL-03045172 Labor Open 6 $0.00 Dec 22, 12:55 PM
WL-03045173 Labor Open 2 $0.00 Dec 22, 12:55 PM
WL-03045174 Labor Open 1 $0.00 Dec 22, 12:55 PM
WL-03045175 Labor Open 1 $0.00 Dec 22, 12:55 PM
WL-03045176 Labor Open 1 $0.00 Dec 22, 12:55 PM
WL-03045631 Expenses Open 1 $0.00 Dec 22, 6:38 PM
WL-03045632 Expenses Open 1 $0.00 Dec 22, 6:38 PM
WL-03045633 Expenses Open 1 $0.00 Dec 22, 6:38 PM
WL-03045634 Expenses Open 1 $0.00 Dec 22, 6:38 PM
WL-03045635 Travel Open 84 $0.00 Dec 22, 6:38 PM
WL-03045636 Travel Open 76 $0.00 Dec 22, 6:38 PM
WL-03045637 Travel Open 128 $0.00 Dec 22, 6:38 PM
WL-03045638 Travel Open 128 $0.00 Dec 22, 6:38 PM
WL-03092556 Labor Open 0.016666666666667 $380.00 Feb 5, 8:54 AM

Details