Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243018 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 University Radiology - Point Pleasant Office — 3822 River Rd, Point Pleasant NJ, 08742

Jan 29, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (29 biz days early)
Active: 140 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Sep 18, 2025)
▶ Clock Running
Status: Created
Jan 29 → Jan 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
82d
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → May 27, 2025
82 business days (counted)
Running total: 82 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
May 27 → Jun 26, 2025
21 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Jun 26 → Sep 18, 2025
58 business days (counted)
Running total: 140 of ? biz days used
Created: Jan 29, 2025 Completed: Sep 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 29 → Jan 29 Created ▶ Running 0 0
Jan 29 → May 27 Ready for Scheduling ▶ Running 82 82
May 27 → Jun 26 Ready for Release ⏸ Paused 21 —
Jun 26 → Sep 18 Scheduled ▶ Running 58 140
Dispatch 0.0d
Holding 21.5d (excluded)
Coordinators 140.3d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
21.5 days
Coordinators
140.3 days
Over SLA
Billing
1.6 days
Over SLA
Created: Jan 29, 2025 Due: Oct 30, 2025 Completed: Sep 18, 2025 (42 days early)
📅
160.6 days Total Age
⏱️
82.4d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
137.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 399 days old
🚨
Primary Delay 82.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 137.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
82.4d / 1.0d SLA
Ready for Release
21.5d
Scheduled
58.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2025 Cever sent reminder to christine.oshaughnessy@univrad.com

06/26/2025 Cever received email from christine.oshaughnessy@univrad.com confirming fSE onsite for Sept 17th at 9:30

06/25/2025 Cever called 7329881234 ext 4690 spoke to chrsitne she was headed to a meeting asked if she could call me back shortly. 

06/25/2025 Cever called 7329881234 ext 4710 listed in the pwo but was advised this isnt Christine call back and ext 4690 will reach her

06/19/2025 Cever sent email to christine.oshaughnessy@univrad.com with date options for FSE of Sept 11th or 25th at 10 a.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System IP 91650398 SN US321B1121
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
▶
2 Work Order Created Jan 29, 4:02 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Mandy Newman
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 83.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:13 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 117d 23h
🚨 22.0 business days
👷
▶
3 Technician Assigned Jun 26, 2:31 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-17T13:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 29d 22h
🚨 58.0 business days
⏱️
5x Labor Added Sep 17, 12:56 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 1.25, 113, 60
✔️
Status: Completed by Jason Yenser Sep 17, 10:10 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 83d 7h, 0m
⏱️
▶
2 Labor Added Sep 18, 10:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 40m
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4h 38m
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:11 AM
Invoice Number: SM-241456

Bottlenecks

Ready for Scheduling
Duration: 82.4 business days (threshold: 1.0 business days)
Exceeded by 81.4 business days
Scheduled
Duration: 58.0 business days (threshold: 2.0 business days)
Exceeded by 56.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Sep 17, 9:30 AM
Created
Jan 29, 4:02 PM
Invoice #
SM-241456

Work Details (6)

Name Type Status Qty Amount Date
WL-02938709 Labor Open 2.5 $0.00 Sep 17, 12:56 PM
WL-02938710 Labor Open 1.5 $275.00 Sep 17, 12:56 PM
WL-02938711 Labor Open 1.25 $0.00 Sep 17, 12:56 PM
WL-02938712 Travel Open 113 $0.00 Sep 17, 12:56 PM
WL-02938713 Travel Open 60 $0.00 Sep 17, 12:56 PM
WL-02940536 Labor Open 0.016666666666667 $38.00 Sep 18, 10:48 AM

Details