Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243465 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Lukes Hospital — 12300 Metcalf Ave, Overland Park KS, 66213

Jan 30, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 198 biz days
Paused: 60 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸60d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jan 20, 2026
60 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 20 → Feb 10, 2026
15 business days (counted)
Running total: 195 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 198 of ? biz days used
Created: Jan 31, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jan 20 Ready for Release ⏸ Paused 60 —
Jan 20 → Feb 10 Scheduled ▶ Running 15 195
Feb 10 → Feb 13 Tech On Site ▶ Running 3 198
Dispatch 1.0d
Holding 241.9d (excluded)
Coordinators 15.2d
Field Work 4.4d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
241.9 days
Coordinators
15.2 days
Over SLA
Field Work
4.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
259.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
17.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 12, 2026
Visit 4 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 17.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
60.9d
Scheduled
15.2d / 2.0d SLA
Tech On Site
3.4d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 SRobinson- Created follow up WO as requested. (WO-01351645)

01/16/2026 DMalloy -Emailed customer advising that FSE Bennet Dartey will be onsite the week of 1/26/2026 for the device remediations.  

csallen@saint-lukes.org

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243465
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 61.0 business days
👷
▶
4 Technician Assigned Jan 20, 5:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 92d 5h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T13:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Deon Malloy Jan 22, 8:32 AM
Scheduled For: 2026-02-16T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 4, 11:51 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
💵
3x Expenses Added Feb 6, 9:19 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔧
Status: Tech On Site by Bennet Dartey Feb 10, 8:55 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 20d 15h
⏱️
5x Labor Added Feb 10, 9:08 PM
Type: Labor
Status: Open
Qty: 8, 2, 1, 4
⏳ 2.4 business days
⏱️
2x Labor Added Feb 12, 9:45 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Feb 12, 10:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 13h
⏱️
Labor Added Feb 13, 11:25 AM
Type: Labor
Status: Open
Qty: 1
💵
15x Expenses Added Feb 13, 6:26 PM
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Bennet Dartey Feb 13, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 20h 39m
⏳ 2.6 business days
⏱️
Labor Added Feb 18, 11:48 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:56 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 15.2 business days (threshold: 2.0 business days)
Exceeded by 13.2 business days
Tech On Site
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (27)

Name Type Status Qty Amount Date
WL-03094903 Expenses Open 1 $0.00 Feb 6, 9:19 AM
WL-03094904 Expenses Open 1 $0.00 Feb 6, 9:19 AM
WL-03094905 Expenses Open 1 $0.00 Feb 6, 9:19 AM
WL-03100277 Labor Open 8 $0.00 Feb 10, 9:08 PM
WL-03100278 Labor Open 2 $237.50 Feb 10, 9:08 PM
WL-03100279 Labor Open 1 $775.00 Feb 10, 9:08 PM
WL-03100280 Labor Open 1 $1,085.00 Feb 10, 9:08 PM
WL-03100281 Labor Open 4 $332.50 Feb 10, 9:08 PM
WL-03104121 Labor Open 1 $310.00 Feb 12, 9:45 PM
WL-03104122 Labor Open 1 $95.00 Feb 12, 9:45 PM
WL-03104849 Labor Open 1 $0.00 Feb 13, 11:25 AM
WL-03105793 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105794 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105795 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105796 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105797 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105798 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105799 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105800 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105801 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105802 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105803 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105804 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105805 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105806 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03105807 Expenses Open 1 $0.00 Feb 13, 6:26 PM
WL-03110243 Labor Open 0.016666666666667 $532.00 Feb 18, 11:48 AM

Details