Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243490 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06850

Jan 30, 2025 → Nov 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (278 biz days early)
Active: 183 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Nov 17, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Nov 12, 2025
16 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 17, 2025
3 business days (counted)
Running total: 183 of ? biz days used
Created: Jan 31, 2025 Completed: Nov 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Nov 12 Ready for Release ⏸ Paused 16 —
Nov 12 → Nov 17 Scheduled ▶ Running 3 183
Dispatch 1.0d
Holding 197.9d (excluded)
Coordinators 3.4d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
197.9 days
Coordinators
3.4 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Nov 17, 2025 (409 days early)
📅
200.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
16.9d
Scheduled
3.4d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 SRobinso- Created follow up WO as requested. (WO-01315914)

11/12/2025 Brod - received call back from Rob Odonovan, confirming FSE onsite for 11/17.

11/12/2025 Brod - called 2038523427 to speak to biomed, spoke to biomed they stated that they will call back and let me know if we can have FSE onsite for 11/17.

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243490
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 17.0 business days
🗓️
▶
3 Status: Scheduled Nov 12, 4:01 PM
Status: Scheduled → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-12T00:00:00.000+0000, 2025-11-12T06:00:00.000+0000, 2025-11-12T14:00:00.000+0000
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
📅
Dispatch Scheduled by Brandi Rodriguez Nov 12, 4:54 PM
Scheduled For: 2025-11-17T14:00:00.000+0000
⏳ 3.9 business days
⏱️
5x Labor Added Nov 17, 6:08 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 3.5, 2.5, 141.9
✔️
Status: Completed by April Nuovo Nov 17, 6:21 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 2h
🏁
Status: Closed by April Nuovo Nov 17, 6:33 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏱️
Labor Added Nov 18, 12:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 1:06 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 33m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:42 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Nov 21, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 18m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 1:31 PM
Invoice Number: SM-247126

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 17, 9:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-247126

Work Details (6)

Name Type Status Qty Amount Date
WL-03010374 Labor Open 2.25 $930.00 Nov 17, 6:08 PM
WL-03010375 Labor Open 3.5 $285.00 Nov 17, 6:08 PM
WL-03010376 Labor Open 2.5 $0.00 Nov 17, 6:08 PM
WL-03010377 Travel Open 141.9 $0.00 Nov 17, 6:08 PM
WL-03010378 Travel Open 141.9 $0.00 Nov 17, 6:08 PM
WL-03011176 Labor Open 0.016666666666667 $228.00 Nov 18, 12:45 PM

Details