Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243502 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Rock Regional Hospital — 3251 N Rock Rd, Derby KS, 67037

Jan 30, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (238 biz days early)
Active: 208 biz days
Paused: 31 biz days
🕐 Clock stopped: Invoiced (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Dec 5, 2025
31 business days (not counted)
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Jan 9, 2026
23 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Completed
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 203 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 208 of ? biz days used
Created: Jan 31, 2025 Invoiced: Jan 16, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Dec 5 Ready for Release ⏸ Paused 31 —
Dec 5 → Jan 9 Ready for Scheduling ▶ Running 23 203
Jan 9 → Jan 9 Scheduled ▶ Running 0 203
Jan 9 → Jan 9 Tech On Site ▶ Running 0 203
Jan 9 → Jan 9 Completed ▶ Running 0 203
Jan 9 → Jan 16 Incomplete ▶ Running 5 208
Dispatch 1.0d
Holding 212.9d (excluded)
Coordinators 23.4d
Field Work 0.9d
Incomplete 5.1d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
212.9 days
Coordinators
23.4 days
Over SLA
Field Work
0.9 days
Incomplete (excluded from total)
5.1 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Jan 16, 2026 (349 days early)
📅
240.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
25.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 9, 2026
Visit 2 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 25.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
31.9d
Ready for Scheduling
23.3d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Incomplete
5.1d
Closed
3.8d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/09/2026 DMalloy - Dispatched for FSE Bennet to close.  


12/05/2025 MHamersley - recd emails from both ladies stating these devices are not in their inventory

Cristin Dietrich, Director of Surgical Services; cdietrich@rrhderby.com

Amanda Minnick, Director of Radiology, Cath Lab, and Respiratory Care Services; aminnick@rrhderby.com


10/23/2025 DMalloy - Called 316.209.7264 for Amanda Minnick. No answer. Left a VM for a Call back. Followed Up with an email.  

aminnick@rrhderby.com

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243502
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 5, 4:29 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 46d 4h
🚨 23.9 business days
👷
▶
3 Technician Assigned Jan 9, 10:38 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-09T05:00:00.000+0000, 2026-01-09T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 34d 18h
📅
Dispatch Scheduled by Bennet Dartey Jan 9, 10:44 AM
Scheduled For: 2026-01-10T00:00:00.000+0000, 2026-01-09T13:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Jan 9, 10:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21m
⏱️
▶
2 2x Labor Added Jan 9, 1:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Bennet Dartey
From: Tech On Site
To: Completed
Duration in Previous: 2h 21m
⚠️
Status: Incomplete by Bennet Dartey Jan 9, 6:04 PM
From: Completed
To: Incomplete
Duration in Previous: 4h 43m
⚠️ 5.7 business days
⏱️
Labor Added Jan 16, 12:05 PM
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Bennet Dartey Jan 16, 12:52 PM
From: Incomplete
To: Closed
Duration in Previous: 6d 18h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 22, 9:41 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 20h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 47m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 23.3 business days (threshold: 1.0 business days)
Exceeded by 22.3 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Jan 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03059625 Labor Open 0.5 $930.00 Jan 9, 1:18 PM
WL-03059626 Labor Open 1 $285.00 Jan 9, 1:18 PM
WL-03067932 Labor Open 0.5 $0.00 Jan 16, 12:05 PM
WL-03074743 Labor Open 0.016666666666667 $228.00 Jan 22, 9:41 AM

Details