Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243534 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Yale New Haven Hospital — 726 Howard Ave, New Haven CT, 06519

Jan 30, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (260 biz days early)
Active: 198 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Nov 17, 2025
19 business days (not counted)
17d
▶ Clock Running
Status: Scheduled
Nov 17 → Dec 13, 2025
17 business days (counted)
Running total: 197 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 13 → Dec 15, 2025
1 business day (counted)
Running total: 198 of ? biz days used
Created: Jan 31, 2025 Completed: Dec 15, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Nov 17 Ready for Release ⏸ Paused 19 —
Nov 17 → Dec 13 Scheduled ▶ Running 17 197
Dec 13 → Dec 15 Incomplete ▶ Running 1 198
Dispatch 1.0d
Holding 200.9d (excluded)
Coordinators 17.3d
Field Work 0.0d
Incomplete 1.0d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
200.9 days
Coordinators
17.3 days
Over SLA
Field Work
0.0 days
Incomplete (excluded from total)
1.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Dec 15, 2025 (381 days early)
📅
218.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
16.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 11, 2025
Visit 2 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 16.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
19.9d
Scheduled
17.3d / 2.0d SLA
Incomplete
1.0d
Completed
0.0d / 1.0d SLA
Closed
0.5d / 1.0d SLA
07e-Partial Project
3.5d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/25/2025 Cever called (203) 508-4933 Mahmamed advised we can reschedule for any day just shoot him and email with the update Elaziz, Mohamed <Mohamed.Elaziz@YNHH.ORG> rescheudleing for Dec 16th 

11/17/2025Anuovo emailed Mohomad mohamed.elaziz@ynhh.org. to confirm devices and to schedule

🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243534
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:21 AM
From: Entered
To: On Hold
Duration in Previous: 12h 39m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 20.0 business days
👷
▶
4 Technician Assigned Nov 17, 4:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-21T06:00:00.000+0000, 2025-11-21T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 28d 4h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-21T14:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez Nov 18, 9:49 AM
Scheduled For: 2025-12-02T14:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Cristina Everetts Nov 25, 1:43 PM
Scheduled For: 2025-12-16T14:00:00.000+0000
⚠️ 8.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Dec 8, 12:14 PM
Scheduled For: 2025-12-23T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Dec 10, 2:23 PM
Scheduled For: 2025-12-16T00:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez Dec 11, 12:30 PM
Scheduled For: 2025-12-11T00:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by April Nuovo Dec 12, 3:31 PM
Scheduled For: 2025-12-11T12:00:00.000+0000
⏱️
6x Labor Added Dec 12, 3:38 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 0.5, 1, 110
⏱️
2x Labor Added Dec 12, 5:46 PM
Type: Labor
Status: Open
Qty: 0.25, 2.25
⏳ 0.8 business days
⚠️
Status: Incomplete by April Nuovo Dec 13, 6:41 PM
From: Scheduled
To: Incomplete
Duration in Previous: 26d 2h
⏳ 1.0 business days
✔️
Status: Completed by April Nuovo Dec 15, 10:54 AM
From: Incomplete
To: Completed
Duration in Previous: 1d 16h
🏁
Status: Closed by April Nuovo Dec 15, 11:09 AM
From: Completed
To: Closed
Duration in Previous: 14m
⏱️
▶
2 Labor Added Dec 15, 3:07 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4h 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 17.3 business days (threshold: 2.0 business days)
Exceeded by 15.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Dec 11, 7:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03036133 Labor Open 2 $465.00 Dec 12, 3:38 PM
WL-03036134 Labor Open 0.5 $142.50 Dec 12, 3:38 PM
WL-03036135 Labor Open 2 $0.00 Dec 12, 3:38 PM
WL-03036137 Expenses Open 1 $0.00 Dec 12, 3:38 PM
WL-03036138 Travel Open 110 $0.00 Dec 12, 3:38 PM
WL-03036139 Travel Open 110 $0.00 Dec 12, 3:38 PM
WL-03036412 Labor Open 0.25 $0.00 Dec 12, 5:46 PM
WL-03036413 Labor Open 2.25 $0.00 Dec 12, 5:46 PM
WL-03038175 Labor Open 0.016666666666667 $114.00 Dec 15, 3:07 PM

Details