📍 Mount Sinai Morningside — 1111 Amsterdam Ave, New York NY, 10025
Jan 30, 2025 → Dec 13, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (261 biz days early)
Active: 214 biz days
Paused: 2 biz days
🕐 Clock stopped: Completed (Dec 14, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Oct 22, 2025
2 business days (not counted)
21d
▶ Clock Running
Status: On Hold
Oct 22 → Nov 21, 2025
21 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 24, 2025
1 business day (counted)
Running total: 202 of ? biz days used
▶ Clock Running
Status: Completed
Nov 24 → Nov 30, 2025
2 business days (counted)
Running total: 204 of ? biz days used
▶ Clock Running
Status: Incomplete
Nov 30 → Dec 14, 2025
10 business days (counted)
Running total: 214 of ? biz days used
Created: Jan 31, 2025Completed: Dec 14, 2025
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 31 → Jan 31
Created
▶ Running
0
0
Jan 31 → Oct 20
On Hold
▶ Running
180
180
Oct 20 → Oct 22
Ready for Release
⏸ Paused
2
—
Oct 22 → Nov 21
On Hold
▶ Running
21
201
Nov 21 → Nov 24
Scheduled
▶ Running
1
202
Nov 24 → Nov 30
Completed
▶ Running
2
204
Nov 30 → Dec 14
Incomplete
▶ Running
10
214
Dispatch1.0d
Holding205.9d (excluded)
Coordinators1.2d
Field Work3.0d
Incomplete10.0d (excluded)
Billing1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
205.9 days
Coordinators
1.2 days
Field Work
3.0 days
Over SLA
Incomplete(excluded from total)
10.0 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025
Due: Dec 31, 2026
Completed: Dec 14, 2025 (382 days early)
📅
217.0 daysTotal Age
⏱️
181.0d in On HoldLongest Stage
🔄
11 transitionsStatus Changes
⚠️
3.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 398 days old
🚨
Primary Delay181.0 days stuck in "On Hold"
⏱️
Total Delay3.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
203.0d
Ready for Release
2.9d
Scheduled
1.2d / 2.0d SLA
Completed
3.0d / 1.0d SLA
Incomplete
10.0d
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/21/2025 RArnold - Dispatching to April per Fady
10/22/2025 RArnold - Per Sheryl "None of the items below appear in our inventory. I cannot verify that they were ever here."
10/21/2025 RArnold -Emailed to confirm which devices or if all devices are no longer in their system
09/25/2025 MKlose called 1 212 523 2726, neither device is in her system
08/07/2025 RArnold - Emailed Sheryl Mummford and Khadijah Awuma
sheryl.mumford@gehealthcare.com
Khadijah.Awuma@gehealthcare.com
🔧Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍Technician Findings
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📧
Email: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Mount Sinai Morningside - New York, NY - WO-07603589
Completed Aug 7, 2025
To: sheryl.mumford@gehealthcare.com; Khadijah.Awuma@gehealthcare.com
CC: central.scheduling@emsar.com; rebecca.arnold@emsar.com
BCC: rebecca.arnold@emsar.com
Attachment: FSN86201958C_Important Product Notice to Customer.pdf
Subject: Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Mount Sinai Morningside - New York, NY - WO-07603589
Body:
Hi Sheryl and Khadijah,
I am reaching out regarding a Field Safety Notice issued by Philips for the 866173 IntelliVue G7m. Philips has release
📅
WO-01243545 - FCO - IntelliVue G7m - New York - Mount Sinai Morningside
Nov 21, 2025 8:00am – 5:00pm
Work Order: WO-01243545
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-07603589
Location: Mount Sinai Morningside
Address: 1111 Amsterdam Ave, New York, NY 10025
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43804351
Contact Name: Sheryl Mumford
Contact Phone: 6469466802
Contact Em
MSG
RE Philips Field Safety Notice - FCO86201958- IntelliVue G7m - Mount Sinai Morningside - New York NY - WO-07603589
Oct 22, 2025
Timeline
📋
Work Order Created Jan 30, 9:42 PM
Work Order:WO-01243545
Type:FCO
Priority:PC
⏸️
Status: On Hold by Diana CoxJan 31, 10:21 AM
From:Entered
To:On Hold
Duration in Previous:12h 39m
🚨181.0 business days
✅
Status: Ready for Release by Mandy NewmanOct 20, 1:08 PM