Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243552 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Bon Secours-St Mary's Hospital — 5801 Bremo Rd, Richmond VA, 23220

Jan 30, 2025 → Oct 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (292 biz days early)
Active: 185 biz days
🕐 Clock stopped: Completed (Oct 27, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
172d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 7, 2025
172 business days (counted)
Running total: 172 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 7 → Oct 27, 2025
13 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 185 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 185 of ? biz days used
Created: Jan 31, 2025 Completed: Oct 27, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 7 On Hold ▶ Running 172 172
Oct 7 → Oct 27 Scheduled ▶ Running 13 185
Oct 27 → Oct 27 Tech Off Site ▶ Running 0 185
Oct 27 → Oct 27 Tech On Site ▶ Running 0 185
Dispatch 1.0d
Holding 173.0d (excluded)
Coordinators 14.0d
Field Work 1.6d
Billing 0.0d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
173.0 days
Coordinators
14.0 days
Over SLA
Field Work
1.6 days
Billing
0.0 days
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Oct 28, 2025 (429 days early)
📅
187.0 days Total Age
⏱️
173.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 173.0 days stuck in "On Hold"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
173.0d
Scheduled
14.0d / 2.0d SLA
Tech Off Site
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/27/2025 SRobinson - Created follow up WO as requested. (WO-01311573)

10/07/2025 RFosbury -rec'd email from christopher.bridgman@gehealthcare.com confirming Allan Klus onsite OCT 27th 1:30 PM


10/06/2025 RFosbury - rec'd email from christopher.bridgman@gehealthcare.com confirming inventory. Replied proposing Allan Klus onsite OCT 27th at 1:30 PM.

08/26/2025 Cever sent emaiil to 'christopher.bridgman@gehealthcare.com' trying to confirm devices and schedule fSE

05/14/2025 Ceevr sent email to david.willis@gehealthcare.com asking they confirm the devices are not in another dept. These may have been replaced with the 2 devices they do have onsite. confirming possible anr

05/01/2025 Ceevr sent email to david.willis@gehealthcare.com asking they confirm the devices are not in another dept. These may have been replaced with the 2 devices they do have onsite. confirming possible anr

04/24/2025 Rbailey - Called 414.207.3165 number listed for Corrinn Harris in PSMX. NA No Name. Left VM for FU


04/24/2025 Rbailey - Called the Number listed for David Willis and it said "Welcome to Verizon Wireless. The you called has been changed disconnected etc"


04/02/2025 Cever added david.willis@gehealthcare.com

Corrinn.Harris@gehealthcare.com from biomed to the email to see if the devcies are in a different dept or at another location.

04/01/2025 Rbailey - Rcvd call from 650.450.2609 Liliana Butu. She said that the devices that they had were different and she emailed in pictures showing the devices that they had

DE43822432 in room 3

DE43822192 in room 2

Advising Planner


04/01/2025 Rbailey - Rcvd call from 804.281.8449 Liliana Butu she took the serials and was going to check and let us know. Sending an email and she will advise. 

804.281.8449 office

650.450.2609 cell

liliana_butu@bshsi.org


04/01/2025 Rbailey - Called 650.450.2609 This is the number for Liliana Butu on PWO. NA No Name on VM Left VM for FU


04/01/2025 Rbailey - Called 901.495.5022 Phone never got out of Preringing Mode. Finally Disconnected


03/31/2025 Rbailey - Called 804.285.2011 Asked for BioMed. Xfer'd to Tina with Agiliti. She said to call Robin Floyd concerning a Recall - 901.495.5022

🔧 Work Performed
Discussion with Biomed. Devices are not available and he is currently unsure of where the parts are. He will contact us when he can schedule the devices for the work.
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243552
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 173.0 business days
👷
3 Technician Assigned Oct 7, 11:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-27T17:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: On Hold
To: Scheduled
Duration in Previous: 249d 0h
🚨 14.0 business days
🚗
2 Status: Tech Off Site Oct 27, 2:52 PM
Status: Tech Off Site → Status: Tech On Site
🔧
Status: Tech On Site by Allan Klus
From: Tech Off Site
To: Tech On Site
Duration in Previous: 3m
⏱️
2 3x Labor Added Oct 27, 2:58 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 4m, 0m
🚗
2x Travel Added Oct 27, 3:30 PM
Type: Travel
Status: Open
Qty: 57, 87
⏱️
2 Labor Added Oct 28, 7:45 AM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 16h 45m
📄
2 Status: Ready to Bill Oct 28, 8:40 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🚨 55.0 business days
🧾
Invoice Created Jan 20, 10:53 AM
Invoice Number: SM-244876

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Oct 27, 1:30 PM
Created
Jan 30, 9:42 PM
Invoice #
SM-244876

Work Details (6)

Name Type Status Qty Amount Date
WL-02985495 Labor Open 1.5 $0.00 Oct 27, 2:58 PM
WL-02985496 Labor Open 0.25 $0.00 Oct 27, 2:58 PM
WL-02985497 Labor Open 2.25 $0.00 Oct 27, 2:58 PM
WL-02985568 Travel Open 57 $0.00 Oct 27, 3:30 PM
WL-02985569 Travel Open 87 $0.00 Oct 27, 3:30 PM
WL-02986154 Labor Open 1.25 $0.00 Oct 28, 7:45 AM

Details