Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243605 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Saint Lukes Hospital — 12300 Metcalf Ave, Overland Park KS, 66213

Jan 30, 2025 → Feb 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (217 biz days early)
Active: 229 biz days
Paused: 31 biz days
🕐 Clock stopped: Invoiced (Feb 18, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Dec 5, 2025
31 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Jan 17, 2026
28 business days (counted)
Running total: 208 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 17 → Feb 13, 2026
19 business days (counted)
Running total: 227 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 227 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 227 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 14 → Feb 18, 2026
2 business days (counted)
Running total: 229 of ? biz days used
Created: Jan 31, 2025 Invoiced: Feb 18, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Dec 5 Ready for Release ⏸ Paused 31 —
Dec 5 → Jan 17 Ready for Scheduling ▶ Running 28 208
Jan 17 → Feb 13 Scheduled ▶ Running 19 227
Feb 13 → Feb 13 Tech On Site ▶ Running 0 227
Feb 13 → Feb 14 Completed ▶ Running 0 227
Feb 14 → Feb 18 Incomplete ▶ Running 2 229
Dispatch 1.0d
Holding 212.9d (excluded)
Coordinators 46.6d
Field Work 1.0d
Incomplete 1.2d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
212.9 days
Coordinators
46.6 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
1.2 days
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Feb 18, 2026 (316 days early)
📅
260.2 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
11 transitions Status Changes
⚠️
45.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 12, 2026
Visit 2 Feb 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 45.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
31.9d
Ready for Scheduling
28.3d / 1.0d SLA
Scheduled
18.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Incomplete
1.2d
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Created follow up WO as requested. (WO-01353178)

01/16/2026 DMalloy -Emailed customer advising that FSE Bennet Dartey will be onsite the week of 1/26/2026 for the device remediations.  

csallen@saint-lukes.org


01/15/2026 MHamersley - waiting for FSE availability


12/05/2025 MHamersley - recd email response from Mark Porter and Cliff Allen, Mgr, Clin Eng, confirming devices and ready for scheduling


10/23/2025 DMalloy - Called 913.317.7000 the main line for the site. Asked for the BioMed or Clinical Engineering Dept. Reached a call center and she advised that I needed to speak with Mark Porter.  She advised that thhe best contact would be email.  

msporter@saint-lukes.org

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243605
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 32.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Dec 5, 4:47 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 46d 4h
🚨 28.9 business days
👷
▶
3 Technician Assigned Jan 16, 7:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T05:00:00.000+0000, 2026-01-26T00:00:00.000+0000, 2026-01-26T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 42d 3h
⏳ 3.5 business days
📅
Dispatch Scheduled by Deon Malloy Jan 22, 8:32 AM
Scheduled For: 2026-02-16T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 4, 11:51 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 4.0 business days
💵
Expenses Added Feb 9, 10:45 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Feb 12, 9:48 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Feb 12, 10:08 PM
From: Tech On Site
To: Completed
Duration in Previous: 20m
⚠️
Status: Incomplete by Bennet Dartey Feb 13, 7:01 PM
From: Completed
To: Incomplete
Duration in Previous: 20h 53m
⏳ 1.6 business days
⏱️
2x Labor Added Feb 17, 8:05 PM
Type: Labor
Status: Open
Qty: 0.5
🏁
Status: Closed by Bennet Dartey Feb 17, 8:40 PM
From: Incomplete
To: Closed
Duration in Previous: 4d 1h
⏳ 2.4 business days
⏱️
Labor Added Feb 19, 9:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 19, 9:28 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 12h
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 2m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 28.3 business days (threshold: 1.0 business days)
Exceeded by 27.3 business days
Scheduled
Duration: 18.4 business days (threshold: 2.0 business days)
Exceeded by 16.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03097504 Expenses Open 1 $0.00 Feb 9, 10:45 AM
WL-03104125 Labor Open 1 $47.50 Feb 12, 9:49 PM
WL-03104126 Labor Open 1 $155.00 Feb 12, 9:49 PM
WL-03109458 Labor Open 0.5 $1,240.00 Feb 17, 8:05 PM
WL-03109459 Labor Open 5 $380.00 Feb 17, 8:05 PM
WL-03111701 Labor Open 0.016666666666667 $342.00 Feb 19, 9:22 AM

Details