Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243616 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 GE Clinical - Allen County Hosp — 3066 N Kentucky St, Iola KS, 66749

Jan 30, 2025 → Feb 13, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 199 biz days
Paused: 59 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸59d
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Jan 17, 2026
59 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 17 → Feb 10, 2026
16 business days (counted)
Running total: 196 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 10 → Feb 13, 2026
3 business days (counted)
Running total: 199 of ? biz days used
Created: Jan 31, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Jan 17 Ready for Release ⏸ Paused 59 —
Jan 17 → Feb 10 Scheduled ▶ Running 16 196
Feb 10 → Feb 13 Tech On Site ▶ Running 3 199
Dispatch 1.0d
Holding 240.9d (excluded)
Coordinators 16.0d
Field Work 3.8d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
240.9 days
Coordinators
16.0 days
Over SLA
Field Work
3.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Feb 13, 2026 (321 days early)
📅
259.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 10, 2026
Visit 2 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
59.9d
Scheduled
16.0d / 2.0d SLA
Tech On Site
2.8d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 DMalloy - Called 816.952.6339 for Cliff Allen. he agreed to Bennet being onsite on next week.  


01/16/2026 DMalloy -Emailed customer advising that FSE Bennet Dartey will be onsite the week of 1/26/2026 for the device remediations.  

csallen@saint-lukes.org


12/22/2025 YEspino Called 620-365-1205 to verify the devices in question. This number is for the sites Scheduling dept, Was advised i would be transferred over to the surgery dept, but was unable to speak to anybody so i left a message.


12/22/2025 YEspino Called 816-898-2144 to speak to Walter to verify the devices in question. not a good contact, He does not work for the site in question.


12/17/2025 MHamersley - called 620-365-1205, was transferred but went to "pick an ext" loop, disconnected; called 620-365-1000, xfer to Materials Mgmt, call went to Tina Spencer's VM/LM; sent email: tmspencer@saint-lukes.org


11/11/2025 YEspino Called 816-898-2144 to speak to Walter to verify the devices in question. Went straight to vm so i left a message.


11/11/2025 YEspino Called 620-365-1205 to verify the devices in question. Was advised i would be transferred over to the Surgery dept. was unable to speak to anybody so i left a message.


10/21/2025 YEspino Called 816-898-2144 to speak to Walter Wiseman to verify the devices in question. Was unable to speak to him so i left a message.


10/21/2025 YEspino Called 620-365-1205 to verify the devices in question. Just rang a couple times and the call was dropped. Will try back later.

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243616
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 60.0 business days
👷
▶
4 Technician Assigned Jan 16, 7:56 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 88d 7h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T00:00:00.000+0000, 2026-01-26T05:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-26T13:00:00.000+0000
⏳ 3.5 business days
📅
Dispatch Scheduled by Deon Malloy Jan 22, 8:33 AM
Scheduled For: 2026-02-16T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Feb 4, 11:51 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Bennet Dartey Feb 10, 4:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 24d 20h
⏱️
3x Labor Added Feb 10, 9:14 PM
Type: Labor
Status: Open
Qty: 2, 1
⏳ 2.3 business days
✔️
Status: Completed by Bennet Dartey Feb 12, 10:21 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 6h
⏱️
Labor Added Feb 13, 5:57 PM
Type: Labor
Status: Open
Qty: 7
🏁
Status: Closed by Bennet Dartey Feb 13, 6:59 PM
From: Completed
To: Closed
Duration in Previous: 20h 38m
⏳ 2.6 business days
⏱️
Labor Added Feb 18, 11:48 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 11:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Tech On Site
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Feb 9, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03100308 Labor Open 2 $0.00 Feb 10, 9:14 PM
WL-03100309 Labor Open 1 $95.00 Feb 10, 9:14 PM
WL-03100310 Labor Open 2 $310.00 Feb 10, 9:14 PM
WL-03105706 Labor Open 7 $0.00 Feb 13, 5:57 PM
WL-03110247 Labor Open 0.016666666666667 $76.00 Feb 18, 11:48 AM

Details