Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243621 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Lakeland Medical Center St Joseph — 1234 Napier Ave, St Joseph MI, 49085

Jan 30, 2025 → Nov 9, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (283 biz days early)
Active: 187 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Nov 7, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Oct 29, 2025
7 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 180 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 6, 2025
6 business days (counted)
Running total: 186 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 7, 2025
1 business day (counted)
Running total: 187 of ? biz days used
Created: Jan 31, 2025 Completed: Nov 7, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Oct 29 Ready for Release ⏸ Paused 7 —
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 180
Oct 29 → Nov 6 Scheduled ▶ Running 6 186
Nov 6 → Nov 7 Tech On Site ▶ Running 1 187
Dispatch 1.0d
Holding 188.9d (excluded)
Coordinators 6.6d
Field Work 2.7d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
188.9 days
Coordinators
6.6 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Nov 9, 2025 (417 days early)
📅
195.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
6.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 6.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
7.9d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
6.5d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Mklose rcvd email from Jason requesting recall information. resent the FCO1958 handout.


10/29/2025 DMalloy - Dispatching for FSE Bennet to be onsite on next week Thursday, November 6, 2025. 


10/29/2025 MKlose called 248-551-0550; Jason BioMed Engineer. Confirm Device. Jason.Kabzinski@corewellhealth.org 

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243621
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 38m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
⚠️ 8.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 29, 3:34 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9d 2h
👷
▶
4 Technician Assigned Oct 29, 3:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-06T05:00:00.000+0000, 2025-11-06T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-06T13:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Bennet Dartey Nov 6, 1:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 22h
⏱️
5x Labor Added Nov 6, 2:46 PM
Type: Labor, Travel
Status: Open
Qty: 2, 90
✔️
Status: Completed by Bennet Dartey Nov 7, 6:29 AM
From: Tech On Site
To: Completed
Duration in Previous: 16h 45m
⏳ 1.0 business days
🏁
Status: Closed by Bennet Dartey Nov 9, 5:58 PM
From: Completed
To: Closed
Duration in Previous: 2d 11h
⏱️
Labor Added Nov 10, 1:42 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 10, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 19h 53m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246503

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Nov 6, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
SM-246503

Work Details (6)

Name Type Status Qty Amount Date
WL-02998646 Labor Open 2 $0.00 Nov 6, 2:46 PM
WL-02998647 Labor Open 2 $332.50 Nov 6, 2:46 PM
WL-02998648 Labor Open 2 $1,085.00 Nov 6, 2:46 PM
WL-02998649 Travel Open 90 $0.00 Nov 6, 2:46 PM
WL-02998650 Travel Open 90 $0.00 Nov 6, 2:46 PM
WL-03002139 Labor Open 0.016666666666667 $266.00 Nov 10, 1:42 PM

Details