Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243629 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 GI Hospital Equipment LLC — 3533 Prairieview St, Grand Island NE, 68803

Jan 30, 2025 → Dec 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (262 biz days early)
Active: 202 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
180d
▶ Clock Running
Status: On Hold
Jan 31 → Oct 20, 2025
180 business days (counted)
Running total: 180 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 20 → Nov 6, 2025
13 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Nov 6 → Dec 10, 2025
21 business days (counted)
Running total: 201 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 11, 2025
1 business day (counted)
Running total: 202 of ? biz days used
Created: Jan 31, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Oct 20 On Hold ▶ Running 180 180
Oct 20 → Nov 6 Ready for Release ⏸ Paused 13 —
Nov 6 → Dec 10 Scheduled ▶ Running 21 201
Dec 10 → Dec 11 Tech On Site ▶ Running 1 202
Dispatch 1.0d
Holding 194.9d (excluded)
Coordinators 22.0d
Field Work 2.0d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
194.9 days
Coordinators
22.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2026 Completed: Dec 11, 2025 (385 days early)
📅
216.0 days Total Age
⏱️
181.0d in On Hold Longest Stage
🔄
8 transitions Status Changes
⚠️
23.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 181.0 days stuck in "On Hold"
⏱️
Total Delay 23.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
181.0d
Ready for Release
13.9d
Scheduled
22.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 DMalloy - Emailed customer advising that we were planning a visit to that area the week of December 1st for FSE Bennet to be in the area for the remediations.  

tpaine@mesks.com


10/27/2025 MHamersley - per email from Thomas Paine, all 5 Trilogy EV300 Vents are located at Grand Island Regional Medical Center; Planner is working with field team for resources (and complete w/ FCO 1958) sent email to Thomas asking for verification of 6 IntelliVue G7m Anesthesia Gas Modules; email: tpaine@mesks.com

🔧 Work Performed
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
🔍 Technician Findings
N/A
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 30, 9:42 PM
Work Order: WO-01243629
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 37m
🚨 181.0 business days
✅
Status: Ready for Release by Mandy Newman Oct 20, 1:08 PM
From: On Hold
To: Ready for Release
Duration in Previous: 262d 1h
🚨 14.0 business days
👷
▶
3 Technician Assigned Nov 6, 11:10 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-01T05:00:00.000+0000, 2025-12-01T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 16d 23h
📅
Dispatch Scheduled by Deon Malloy Nov 6, 11:15 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
🚨 22.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 10, 8:41 AM
Scheduled For: 2025-12-10T13:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Dec 10, 11:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 23h
⏳ 2.0 business days
⏱️
2x Labor Added Dec 11, 12:48 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Bennet Dartey Dec 11, 1:12 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 15, 8:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 22.0 business days (threshold: 2.0 business days)
Exceeded by 20.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Closed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Dec 10, 8:00 AM
Created
Jan 30, 9:42 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03034157 Labor Open 0.5 $155.00 Dec 11, 12:48 PM
WL-03034158 Labor Open 0.5 $47.50 Dec 11, 12:48 PM
WL-03037658 Labor Open 0.016666666666667 $38.00 Dec 15, 8:56 AM

Details