Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243787 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Maher Brothers Storage — 370 50th Avenue Dr SW, Cedar Rapids IA, 52404

Jan 30, 2025 → Sep 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (70 biz days early)
Active: 143 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
117d
▶ Clock Running
Status: On Hold
Jan 31 → Jul 21, 2025
117 business days (counted)
Running total: 117 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Jul 21 → Aug 11, 2025
15 business days (not counted)
25d
▶ Clock Running
Status: Ready for Scheduling
Aug 11 → Sep 16, 2025
25 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 142 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 143 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 143 of ? biz days used
Created: Jan 31, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jul 21 On Hold ▶ Running 117 117
Jul 21 → Aug 11 Ready for Release ⏸ Paused 15 —
Aug 11 → Sep 16 Ready for Scheduling ▶ Running 25 142
Sep 16 → Sep 16 Assigned ▶ Running 0 142
Sep 16 → Sep 17 Scheduled ▶ Running 1 143
Sep 17 → Sep 17 Tech On Site ▶ Running 0 143
Dispatch 1.0d
Holding 133.9d (excluded)
Coordinators 27.0d
Field Work 0.1d
Billing 1.6d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
133.9 days
Coordinators
27.0 days
Over SLA
Field Work
0.1 days
Billing
1.6 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2025 Completed: Sep 17, 2025 (105 days early)
📅
158.2 days Total Age
⏱️
118.0d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 398 days old
🚨
Primary Delay 118.0 days stuck in "On Hold"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
118.0d
Ready for Release
15.9d
Ready for Scheduling
25.9d / 1.0d SLA
Scheduled
1.1d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 DCox - Fady advised he was processing the ANR and closing out the WO.


09/15/2025 DCox - Deon confirmed that Maher Brothers Storage has no idea where the device is. Unity Point has no idea where the device is. Danny Fountain advised Deon to send the ANR to Crystal Fong. Crystal replied to the email thread stating what to include in the request.


"If an ANR is needed please ensure I get the following information"


Information needed for ANR

Case Number or WO number 

Confirm SNs unless for all SNs just be sure to clarify for all SNs 

POC: Customers First, Last Name and email 

Reason for ANR

  • Device not able to be located onsite 
  • Customer Refuses FCO implementation 


08/29/2025 DMalloy - Called 319.369.7361 for Chad Cronbaugh.  Spoke with Chad. He checked his inventory for the device and advised it was not at his Unity Point location. Will escalate. 


08/27/2025 DMalloy - FOM Fady researched and determined that this device may be at Unity Point. Emailed POC asking them to check thier inventory to see if this device was located there.  

marcine.bean@unitypoint.org

bridget.kissling@unitypoint.org


07/25/2025 MHamersley - called 319-364-7777, transferred to Roy, this is a moving/storage company, wouldn't know where this device is. IntelliVue MX550 Patient Monitor DE7770D9EK

🔧 Work Performed
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
🔍 Technician Findings
N/A
⚠️ Problem Description
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
📄 Description
MX400 Bedside Monitor
📞 Call Description
FCO86202023

Timeline

📋
Work Order Created Jan 30, 10:16 PM
Work Order: WO-01243787
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 3m
🚨 118.0 business days
✅
Status: Ready for Release by Diana Cox Jul 21, 1:01 PM
From: On Hold
To: Ready for Release
Duration in Previous: 171d 1h
🚨 16.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Aug 11, 12:39 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 20d 23h
🚨 26.0 business days
👷
▶
3 Technician Assigned Sep 16, 8:46 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 35d 20h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-16T12:00:00.000+0000
🔧
▶
2 Status: Tech On Site Sep 16, 8:28 PM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Bennet Dartey Sep 16, 9:38 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 10m
⏱️
▶
2 Labor Added Sep 17, 11:08 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 30m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 18, 3:30 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Sep 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 29m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:12 AM
Invoice Number: SM-241458

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 25.9 business days (threshold: 1.0 business days)
Exceeded by 24.9 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 16, 8:00 AM
Created
Jan 30, 10:16 PM
Invoice #
SM-241458

Work Details (3)

Name Type Status Qty Amount Date
WL-02938078 Labor Open 0.25 $155.00 Sep 16, 8:30 PM
WL-02938079 Labor Open 0.25 $95.00 Sep 16, 8:30 PM
WL-02938571 Labor Open 0.016666666666667 $38.00 Sep 17, 11:08 AM

Details