Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01243789 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Shawnee Mission Medical Center — 9100 W 74th St, Shawnee Mission KS, 66204

Jan 30, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (42 biz days early)
Active: 122 biz days
Paused: 64 biz days
🕐 Clock stopped: Completed (Oct 28, 2025)
▶ Clock Running
Status: Created
Jan 31 → Jan 31, 2025
0 business days (counted)
Running total: 0 of ? biz days used
117d
▶ Clock Running
Status: On Hold
Jan 31 → Jul 21, 2025
117 business days (counted)
Running total: 117 of ? biz days used
⏸64d
⏸ Clock Paused
Status: Ready for Release
Jul 21 → Oct 21, 2025
64 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 117 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 121 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 27 → Oct 28, 2025
1 business day (counted)
Running total: 122 of ? biz days used
Created: Jan 31, 2025 Completed: Oct 28, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 31 → Jan 31 Created ▶ Running 0 0
Jan 31 → Jul 21 On Hold ▶ Running 117 117
Jul 21 → Oct 21 Ready for Release ⏸ Paused 64
Oct 21 → Oct 21 Ready for Scheduling ▶ Running 0 117
Oct 21 → Oct 27 Scheduled ▶ Running 4 121
Oct 27 → Oct 28 Tech On Site ▶ Running 1 122
Dispatch 1.0d
Holding 182.9d (excluded)
Coordinators 5.1d
Field Work 0.5d
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
182.9 days
Coordinators
5.1 days
Over SLA
Field Work
0.5 days
Billing
1.5 days
Over SLA
Created: Jan 31, 2025 Due: Dec 31, 2025 Completed: Oct 28, 2025 (64 days early)
📅
186.2 days Total Age
⏱️
118.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 398 days old
🚨
Primary Delay 118.0 days stuck in "On Hold"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
On Hold
118.0d
Ready for Release
64.9d
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 DMalloy - Email recieved from customer advising that the located both devices and both are radiology holding bays where they get used quite frequently. Replied advising that i can have FSE Bennet onsite next week Monday 10/27/2025 for the remediations.  

bodahn.kobuszewski@adventhealth.com

ryan.kares@adventhealth.com


10/21/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM; called 913.676.2000, xfer to Bio Med, spoke to Phil, he suggested sending another email to Ryan. also include Supervisor, Bo: sent email: bodahn.kobuszewski@adventhealth.com


09/22/2025 DMalloy - FOM Fady sent follow up email to the customer asking for the devices to be confirmed.  

ryan.kares@adventhealth.com

kelly.laughlin@adventhealth.com


09/03/2025 DMalloy - Email sent by FOM Fady asking "I am following up on my earlier message. Can you please advise if you have these two MX450 Philips monitors at your facility?  SN- DE7770DAVB & DE7770DAVC".  

ryan.kares@adventhealth.com

kelly.laughlin@adventhealth.com


08/26/2025 DMalloy - FOM Fady looped in to the email chain.  He tried calling POC Ryan Kares. Followed up with an email. Looking to confirm the device location and status.  

ryan.kares@adventhealth.com

Kelly.laughlin@adventhealth.com


08/20/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM


08/18/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM; sent f/u emails: ryan.kares@adventhealth.com & Kelly.laughlin@adventhealth.com


08/05/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM; sent f/u email: ryan.kares@adventhealth.com


07/23/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM; sent f/u email: ryan.kares@adventhealth.com


07/15/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM requesting reply to scheduling date Thursday, July 17 for Jackson to come onsite; sent email: ryan.kares@adventhealth.com


07/10/2025 MHamersley - called 913-676-7679, call went to Ryan's VM/LM, offering week of July 14, if we can get confirmation; sent email: ryan.kares@adventhealth.com

IntelliVue Patient Monitor MX450, SN: DE7770DAVB & DE7770DAVC


06/09/2025 DMalloy - Called 913.676.2000 main line for this location. Asked for the BioMed Dept. Spoke with a agent and he advised that I needed to speak with the director of the Dept Mr. Ryan Kares. He stated that he was not in the office but was checking voicemails. Left a VM for a call back. 


06/04/2025 DMalloy - Called 913.541.6071 for Anna Bates...No Answer. Left a VM for a call back. Followed up with an email.  

anna.bates@hcamidwest.com     

🔧 Work Performed
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
🔍 Technician Findings
N/A
⚠️ Problem Description
Broken equipotential ground connector of IntelliVue Patient Monitor MX400-550
📄 Description
MX400 Bedside Monitor
📞 Call Description
FCO86202023

Timeline

📋
Work Order Created Jan 30, 10:16 PM
Work Order: WO-01243789
Type: FCO
Priority: PC
⏸️
Status: On Hold by Diana Cox Jan 31, 10:20 AM
From: Entered
To: On Hold
Duration in Previous: 12h 3m
🚨 118.0 business days
Status: Ready for Release by Diana Cox Jul 21, 1:01 PM
From: On Hold
To: Ready for Release
Duration in Previous: 171d 1h
🚨 65.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Oct 21, 11:21 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 91d 22h
👷
4 Technician Assigned Oct 21, 4:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-27T04:00:00.000+0000, 2025-10-27T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 9m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-27T12:00:00.000+0000
4.9 business days
🔧
Status: Tech On Site by Bennet Dartey Oct 27, 5:17 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
⏱️
3x Labor Added Oct 27, 8:48 PM
Type: Labor
Status: Open
Qty: 7, 2, 1
✔️
Status: Completed by Bennet Dartey Oct 27, 9:14 PM
From: Tech On Site
To: Completed
Duration in Previous: 3h 57m
🏁
Status: Closed by Bennet Dartey Oct 27, 9:19 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏱️
2 Labor Added Oct 28, 9:14 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 11h 57m
3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 6h
💰
Status: Invoiced by Josh Longway Oct 31, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 14m
2.0 business days
🧾
Invoice Created Nov 3, 11:40 AM
Invoice Number: SM-245179

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Oct 27, 8:00 AM
Created
Jan 30, 10:16 PM
Invoice #
SM-245179

Work Details (4)

Name Type Status Qty Amount Date
WL-02985908 Labor Open 7 $0.00 Oct 27, 8:48 PM
WL-02985909 Labor Open 2 $190.00 Oct 27, 8:48 PM
WL-02985910 Labor Open 1 $310.00 Oct 27, 8:48 PM
WL-02986219 Labor Open 0.016666666666667 $76.00 Oct 28, 9:14 AM

Details