📍 Buffalo General Medical Campus — 100 High St, Buffalo NY, 14203
Feb 4, 2025 → Jan 16, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (238 biz days early)
Active: 236 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
151d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Jan 6, 2026
151 business days (counted)
Running total: 228 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 16, 2026
8 business days (counted)
Running total: 236 of ? biz days used
Created: Feb 5, 2025Completed: Jan 16, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Feb 5 → Feb 5
Created
▶ Running
0
0
Feb 5 → May 23
Ready for Scheduling
▶ Running
76
76
May 23 → May 23
Ready for Release
⏸ Paused
0
—
May 23 → May 27
Ready for Scheduling
▶ Running
1
77
May 27 → May 27
Ready for Release
⏸ Paused
0
—
May 27 → Jan 6
Ready for Scheduling
▶ Running
151
228
Jan 6 → Jan 16
Scheduled
▶ Running
8
236
Dispatch1.0d
Holding0.0d (excluded)
Coordinators239.0d
Billing1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
0.0 days
Coordinators
239.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025
Due: Dec 31, 2026
Completed: Jan 16, 2026 (349 days early)
📅
237.0 daysTotal Age
⏱️
151.4d in Ready for SchedulingLongest Stage
🔄
10 transitionsStatus Changes
⚠️
237.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay151.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay237.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
230.0d / 1.0d SLA
Ready for Release
0.0d
Scheduled
9.0d / 2.0d SLA
Closed
3.5d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/06/2026 RFosbury Eric Hammond confirmed January 13th
12/16/2025 DMalloy - Reviewing to combine these devices with other FCOs near this site.
11/12/2025 Cnt email to EHammond@KaleidaHealth.Org with date options
10/27/2025 MHamersley - email recd from Eric, confirming "Both units are located at BGMC, 100 High Street. The tech will not need credentials but will have to be escorted through the building"; Planner is working w/ POC & FSE to schedule with FCO 2016- Avalon Ultrasound Transducers.
10/16/2025 Rbailey - Planner will schedule when FSE is available
03/25/2025 Cever received email from <ehammond@kaleidahealth.org> confirming devices still onsite.
03/21/2025 Ceevr sent email to Beetow, Amy <ABeetow@KaleidaHealth.org> and Mugalli, Leema <LAMugalli@KaleidaHealth.org> and EHammond@KaleidaHealth.Org <ehammond@kaleidahealth.org> trying to confirm devices.
Tech Supervisor Spot Check
2. # of Critical Defects: 0
3. # of Major Defects: 0
4. # of Minor Defects: 0
5. # of EMSAR Defects: 0
6. FCO 81 EV300
7. i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
8. ii. Prontoforms – uploaded and correct template - YES
9. iii. Event Log – uploaded - YES
10. iv. CSR – signed and uploaded to ServiceMax - YES
11. v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📧
Email_Response Confirmed
Completed Oct 27, 2025
10/27/2025 MHamersley - email recd from Eric, confirming "Both units are located at BGMC, 100 High Street. The tech will not need credentials but will have to be escorted through the building"; Planner is working w/ POC & FSE to schedule with FCO 2016- Avalon Ultrasound Transducers.
📧
Email_Response Confirmed
Completed Mar 25, 2025
03/25/2025 Cever received email from <ehammond@kaleidahealth.org> confirming devices still onsite.
📧
Email: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - Buffalo General Medical Campus - Buffalo, NY - WO-12154731
Completed Mar 21, 2025
To: ehammond@kaleidahealth.org; ABeetow@KaleidaHealth.org
CC: LAMugalli@KaleidaHealth.org; cristina.everetts@emsar.com; central.scheduling@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: FCO86600081A.pdf, ASP Authorization Letter EMSAR 11-02-2023.pdf
Subject: Philips Field Safety Notice - FCO86600081 - Philips Trilogy EV300 Ventilator - Buffalo General Medical Campus - Buffalo, NY - WO-12154731
Body:
Good morning,
I am reaching out to you regarding a Field Safety Notice issued by Ph
📧
Email_Response Confirmed
Completed Mar 21, 2025
03/21/2025 Ceevr sent e,ail to Beetow, Amy <ABeetow@KaleidaHealth.org> and Mugalli, Leema <LAMugalli@KaleidaHealth.org> and EHammond@KaleidaHealth.Org <ehammond@kaleidahealth.org> trying to confirm devices.
📅
WO-01244749 - FCO - Trilogy EV300 Vent - Buffalo - Buffalo General Medical Campus
Jan 12, 2026 7:00pm – 7:00pm
Work Order: WO-01244749
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12154731
Location: Buffalo General Medical Campus
Address: 100 High St, Buffalo, NY 14203
Manufacturer: Philips Healthcare
Model #: Trilogy EV300 Vent
Serial #: H29669853E6A1
Contact Name: Eric Hammond
Contact Phone: 716-85
Timeline
📋
Work Order Created Feb 4, 10:40 PM
Work Order:WO-01244749
Type:FCO
Priority:PC
📅
Status: Ready for Scheduling by Mandy NewmanFeb 5, 6:44 AM
From:Entered
To:Ready for Scheduling
Duration in Previous:8h 4m
🚨77.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 23, 3:20 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:107d 7h
📅
Status: Ready for Scheduling by Mandy NewmanMay 23, 3:28 PM
From:Ready for Release
To:Ready for Scheduling
Duration in Previous:8m
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanMay 27, 4:16 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:4d 0h
📅
Status: Ready for Scheduling by Mandy NewmanMay 27, 4:24 PM