Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244761 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 MedStar Washington Hospital — 110 Irving St NW, Washington DC, 20010

Feb 4, 2025 → Sep 28, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (313 biz days early)
Active: 84 biz days
Paused: 77 biz days
🕐 Clock stopped: Tech Off Site (Sep 25, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸77d
⏸ Clock Paused
Status: Ready for Release
May 23 → Sep 15, 2025
77 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 15 → Sep 24, 2025
7 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 24 → Sep 25, 2025
1 business day (counted)
Running total: 84 of ? biz days used
Created: Feb 5, 2025 Tech Off Site: Sep 25, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Sep 15 Ready for Release ⏸ Paused 77 —
Sep 15 → Sep 24 Ready for Scheduling ▶ Running 7 83
Sep 24 → Sep 24 Assigned ▶ Running 0 83
Sep 24 → Sep 25 Scheduled ▶ Running 1 84
Dispatch 1.0d
Holding 77.5d (excluded)
Coordinators 86.1d
Field Work 2.1d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
77.5 days
Coordinators
86.1 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
1.4 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Sep 29, 2025 (458 days early)
📅
163.1 days Total Age
⏱️
77.5d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
85.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Sep 23, 2025
Visit 2 Sep 24, 2025
Visit 3 Sep 25, 2025
Visit 4 Sep 26, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 77.5 days stuck in "Ready for Release"
⏱️
Total Delay 85.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
85.0d / 1.0d SLA
Ready for Release
77.5d
Scheduled
1.1d / 2.0d SLA
Tech Off Site
2.1d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


09/25/2025 SRobinson- Created follow up WO for the remaining. (WO-01306270)

09/24/2025 Cever per fady dispatching to FSE

09/15/2025 Cever per Fady poc will be celestin.n.ngwa@medstar.net devices are confirmed will reach out soon to schedule

05/27/2025 MHamersley - called 202-877-5635, call went to VM for Steven, but was able to press# and transfer to Bio Med, spoke to Charles, he said Steven is OOO for unknown time, suggested Shila Shrestha, sent email: shila.shrestha@medstar.net


05/13/2025 MHamersley - called 202-877-9331, spoke to David, he is POC for ECHO devices, not vents; called 202-877-7000, transferred to Bio Med, need to reach out to Steven Blumberg; called 202-877-5635, he was not available, sent email: stephen.l.blumberg@medstar.net

🔧 Work Performed
4 devices completed. 2 devices failed & need repair. 4 devices the custome is unable to locate the devices.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244761
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:48 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 77.9 business days
📅
Status: Ready for Scheduling by Cristina Everetts Sep 15, 7:29 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 114d 15h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Sep 24, 8:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 9d 1h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-09-24T12:00:00.000+0000
💵
Expenses Added Sep 24, 4:52 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 7x Labor Added Sep 24, 8:38 PM
7x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Fady Khouzam
From: Scheduled
To: Tech Off Site
Duration in Previous: 11h 45m
⏳ 2.4 business days
⏱️
▶
2 3x Labor Added Sep 28, 8:37 PM
3x Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 3, 4.5
💵
▶
2 5x Expenses Added Sep 28, 8:46 PM
5x Expenses Added → 5x Travel Added
🚗
5x Travel Added
Type: Travel, Expenses
Status: Open
Qty: 10, 250
⏱️
▶
2 Labor Added Sep 28, 8:58 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 30, 12:19 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 15h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:26 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 33m
🚨 24.0 business days
🧾
Invoice Created Nov 6, 2:35 PM
Invoice Number: SM-242718

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Tech Off Site
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 1.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Sep 24, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
SM-242718

Work Details (26)

Name Type Status Qty Amount Date
WL-02947922 Expenses Open 1 $0.00 Sep 24, 4:52 PM
WL-02948358 Labor Open 4 $155.00 Sep 24, 8:38 PM
WL-02948359 Labor Open 4.5 $237.50 Sep 24, 8:38 PM
WL-02948360 Labor Open 1 $0.00 Sep 24, 8:38 PM
WL-02948361 Expenses Open 1 $0.00 Sep 24, 8:38 PM
WL-02948362 Expenses Open 1 $0.00 Sep 24, 8:38 PM
WL-02948366 Travel Open 250 $0.00 Sep 24, 8:38 PM
WL-02948367 Travel Open 15 $0.00 Sep 24, 8:38 PM
WL-02952437 Labor Open 1 $0.00 Sep 28, 8:37 PM
WL-02952438 Labor Open 7.5 $712.50 Sep 28, 8:37 PM
WL-02952439 Labor Open 1 $465.00 Sep 28, 8:37 PM
WL-02952443 Labor Open 1 $0.00 Sep 28, 8:39 PM
WL-02952444 Labor Open 3 $0.00 Sep 28, 8:39 PM
WL-02952445 Labor Open 4.5 $0.00 Sep 28, 8:39 PM
WL-02952450 Expenses Open 1 $0.00 Sep 28, 8:46 PM
WL-02952447 Expenses Open 1 $0.00 Sep 28, 8:46 PM
WL-02952449 Expenses Open 1 $0.00 Sep 28, 8:46 PM
WL-02952448 Expenses Open 1 $0.00 Sep 28, 8:46 PM
WL-02952451 Expenses Open 1 $0.00 Sep 28, 8:46 PM
WL-02952454 Travel Open 10 $0.00 Sep 28, 8:48 PM
WL-02952452 Travel Open 10 $0.00 Sep 28, 8:48 PM
WL-02952453 Travel Open 10 $0.00 Sep 28, 8:48 PM
WL-02952455 Travel Open 250 $0.00 Sep 28, 8:48 PM
WL-02952456 Expenses Open 1 $0.00 Sep 28, 8:48 PM
WL-02952467 Labor Open 1.5 $0.00 Sep 28, 8:58 PM
WL-02954341 Labor Open 0.016666666666667 $152.00 Sep 30, 12:19 PM

Details