Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244777 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Piedmont Fayette Hospital — 1255 Highway 54 W, Fayetteville GA, 30214

Feb 4, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (282 biz days early)
Active: 137 biz days
Paused: 55 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
May 23 → Jul 28, 2025
43 business days (not counted)
56d
▶ Clock Running
Status: On Hold
Jul 28 → Oct 16, 2025
56 business days (counted)
Running total: 132 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 16 → Nov 3, 2025
12 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 3 → Nov 10, 2025
5 business days (counted)
Running total: 137 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 10 → Nov 10, 2025
0 business days (counted)
Running total: 137 of ? biz days used
Created: Feb 5, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Jul 28 Ready for Release ⏸ Paused 43 —
Jul 28 → Oct 16 On Hold ▶ Running 56 132
Oct 16 → Nov 3 Ready for Release ⏸ Paused 12 —
Nov 3 → Nov 10 Scheduled ▶ Running 5 137
Nov 10 → Nov 10 Tech On Site ▶ Running 0 137
Dispatch 1.0d
Holding 113.0d (excluded)
Coordinators 83.0d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
113.0 days
Coordinators
83.0 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Nov 10, 2025 (416 days early)
📅
193.0 days Total Age
⏱️
77.0d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
80.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 77.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 80.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
56.5d
On Hold
56.5d
Scheduled
6.0d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/03/2025 EMartin sent email to dale.giddens@piedmont.org advising FSE onsite Mon 11/10/25 to complete FCO on H280367096E06 not completed last time per field

10/16/2025 EMartin working with FSE to determine if FCO was completed when PM was completed last on device 

Internal Note: 08/13/2025 MNewman - FSE did not complete remaining device. H280367096E06 still needs to be complete. Removing cancellation request. Planner to schedule.

07/29/2025 EMartin per FSE FCO was completed on wo-12155622 requesting cancellation  

07/28/2025 EMartin IP had completed PM on WO-12828074 sent email to Fady for update on FCO WO 

05/01/2025 EMartin called Dale Giddens / 678.364.5153 stated he has 4 other devices that need PMs will be sending in POs to get WOs created so all devices can be completed onsite same time 

🔧 Work Performed
FCO81 Upgraded Operational Software to current version 1.05.10.00 H280367096E06
🔍 Technician Findings
FCO81 Upgraded Operational Software to current version 1.05.10.00 H280367096E06
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244777
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:49 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 44.0 business days
⏸️
Status: On Hold by Erin Martin Jul 28, 4:05 PM
From: Ready for Release
To: On Hold
Duration in Previous: 66d 0h
🚨 57.0 business days
✅
Status: Ready for Release by Erin Martin Oct 16, 10:20 AM
From: On Hold
To: Ready for Release
Duration in Previous: 79d 18h
🚨 13.0 business days
👷
▶
3 Technician Assigned Nov 3, 10:42 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 1h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-10T17:00:00.000+0000, 2025-11-10T13:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Bruce Ballard Nov 10, 1:29 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 2h
⏱️
▶
4 3x Labor Added Nov 10, 5:24 PM
3x Labor Added → 2x Travel Added → Status: Completed → Status: Closed
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 38, 39
✔️
Status: Completed by Bruce Ballard
From: Tech On Site
To: Completed
Duration in Previous: 3h 58m
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Nov 11, 9:19 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 11, 9:25 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 55m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Nov 14, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 3.0 business days
🧾
Invoice Created Nov 18, 3:53 PM
Invoice Number: SM-246505

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Nov 10, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
SM-246505

Work Details (6)

Name Type Status Qty Amount Date
WL-03002489 Labor Open 1 $0.00 Nov 10, 5:24 PM
WL-03002490 Labor Open 3 $237.50 Nov 10, 5:24 PM
WL-03002491 Labor Open 1 $155.00 Nov 10, 5:24 PM
WL-03002496 Travel Open 38 $0.00 Nov 10, 5:26 PM
WL-03002497 Travel Open 39 $0.00 Nov 10, 5:26 PM
WL-03002989 Labor Open 0.016666666666667 $38.00 Nov 11, 9:19 AM

Details