Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244827 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Jefferson Cherry Hill Hospital — 2201 Chapel Ave W, Cherry Hill NJ, 08002

Feb 4, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (286 biz days early)
Active: 188 biz days
🕐 Clock stopped: Completed (Nov 4, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
98d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Oct 16, 2025
98 business days (counted)
Running total: 175 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Nov 4, 2025
13 business days (counted)
Running total: 188 of ? biz days used
Created: Feb 5, 2025 Completed: Nov 4, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Oct 16 Ready for Scheduling ▶ Running 98 175
Oct 16 → Nov 4 Scheduled ▶ Running 13 188
Dispatch 1.0d
Holding 0.0d (excluded)
Coordinators 191.0d
Billing 1.3d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
0.0 days
Coordinators
191.0 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Nov 4, 2025 (422 days early)
📅
189.0 days Total Age
⏱️
98.4d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
187.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 98.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 187.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
177.0d / 1.0d SLA
Ready for Release
0.0d
Scheduled
14.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 RFosbury Spoke with Sal Gogliuzza and confirmed FSE (Rick C) can come on the morning of 11/04/2025. Sent FU email to Salvatore.Gogliuzza@gehealthcare.com

09/30/2025 Cever working with site to have FSE scheduled onsite.

05/19/2025 RArnold - Called 267-252-7260 for Sal. He had another question about the software upgrade. I let him know that we have alot of projects going on right now and we will contact him when an FSE is available


05/19/2025 awhitney Phone call from Sal 267-252-7260 advising when we planned on scheduling the service for their 2 devices told Sal once FSE had been identified we would reach out via phone call or Email to set up scheduled date of service.


05/16/2025 MHamersley - rec'd email reply from Sal confirming 2 devices at his location; No FSE credentials needed


05/15/2025 MHamersley - called 267-252-7260, call went to VM/LM, 


05/08/2025 MHamersley - called 267-252-7260, spoke to Sal, he is POC for Jefferson Cherry Hill; sent email: salvatore.gogliuzza@gehealthcare.com

WO-12155302 - 0124913685 - H27761519B636

WO-12155434 - 0124913732 - H277600673746


04/09/2025 Rbailey - Called 856.488.6500 asked for BioMed at Cherry Hill. Xfer'd to BioMed (VM said at Kennedy University Hospital) NA Left VM for FU inquired about location of BioMed


04/08/2025 Rbailey - Called 856.488.6500 asked for BioMed at Cherry Hill. Xfer'd to BioMed (VM said at Kennedy University Hospital) NA Left VM for FU

🔧 Work Performed
FCO86600081
🔍 Technician Findings
Good working conditions
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244827
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:44 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 4m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:14 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 9m
🚨 98.9 business days
👷
▶
3 Technician Assigned Oct 16, 10:00 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-04T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 141d 17h
🚨 14.0 business days
⏱️
▶
2 3x Labor Added Nov 4, 4:09 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 19d 7h, 0m
⏱️
▶
2 Labor Added Nov 5, 9:28 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 20m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:37 PM
Invoice Number: SM-245812

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 98.4 business days (threshold: 1.0 business days)
Exceeded by 97.4 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Nov 4, 9:00 AM
Created
Feb 4, 10:40 PM
Invoice #
SM-245812

Work Details (4)

Name Type Status Qty Amount Date
WL-02995976 Labor Open 2.5 $237.50 Nov 4, 4:09 PM
WL-02995977 Labor Open 1.75 $155.00 Nov 4, 4:09 PM
WL-02995978 Travel Open 41 $0.00 Nov 4, 4:09 PM
WL-02996786 Labor Open 0.016666666666667 $38.00 Nov 5, 9:28 AM

Details