Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244853 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Harbor Hospital Center — 3001 S Hanover St, Baltimore MD, 21225

Feb 4, 2025 → Feb 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (219 biz days early)
Active: 253 biz days
Paused: 2 biz days
🕐 Clock stopped: Invoiced (Feb 14, 2026)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 23 → May 23, 2025
0 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 27, 2025
1 business day (counted)
Running total: 77 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 27, 2025
0 business days (not counted)
130d
▶ Clock Running
Status: Ready for Scheduling
May 27 → Dec 4, 2025
130 business days (counted)
Running total: 207 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 4 → Dec 16, 2025
8 business days (counted)
Running total: 215 of ? biz days used
▶ Clock Running
Status: Entered
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 215 of ? biz days used
23d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 21, 2026
23 business days (counted)
Running total: 238 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 28, 2026
5 business days (counted)
Running total: 243 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 31, 2026
2 business days (counted)
Running total: 245 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 31 → Feb 3, 2026
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Entered
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 247 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Completed
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Closed
Feb 13 → Feb 14, 2026
0 business days (counted)
Running total: 253 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 14 → Feb 14, 2026
0 business days (counted)
Running total: 253 of ? biz days used
Created: Feb 5, 2025 Invoiced: Feb 14, 2026
Show SLA Clock Detail (18 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → May 23 Ready for Release ⏸ Paused 0 —
May 23 → May 27 Ready for Scheduling ▶ Running 1 77
May 27 → May 27 Ready for Release ⏸ Paused 0 —
May 27 → Dec 4 Ready for Scheduling ▶ Running 130 207
Dec 4 → Dec 16 Scheduled ▶ Running 8 215
Dec 16 → Dec 16 Entered ▶ Running 0 215
Dec 16 → Jan 21 Ready for Scheduling ▶ Running 23 238
Jan 21 → Jan 28 Scheduled ▶ Running 5 243
Jan 28 → Jan 31 Entered ▶ Running 2 245
Jan 31 → Feb 3 Ready for Release ⏸ Paused 2 —
Feb 3 → Feb 5 Scheduled ▶ Running 2 247
Feb 5 → Feb 5 Entered ▶ Running 0 247
Feb 5 → Feb 13 Scheduled ▶ Running 6 253
Feb 13 → Feb 13 Completed ▶ Running 0 253
Feb 13 → Feb 14 Closed ▶ Running 0 253
Feb 14 → Feb 14 Incomplete ▶ Running 0 253
Dispatch 3.6d
Holding 2.1d (excluded)
Coordinators 257.7d
Billing 1.3d
✓ SLA Met
Dispatch
3.6 days
Over SLA
Holding (excluded from total)
2.1 days
Coordinators
257.7 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Feb 14, 2026 (320 days early)
📅
256.0 days Total Age
⏱️
130.4d in Ready for Scheduling Longest Stage
🔄
19 transitions Status Changes
⚠️
249.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 130.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 249.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.6d / 0.5d SLA
Ready for Scheduling
232.7d / 1.0d SLA
Ready for Release
2.1d
Scheduled
25.0d / 2.0d SLA
Closed
2.4d / 1.0d SLA
Incomplete
0.0d
07e-Partial Project
1.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/12/2026 SRobinson- Created follow up WO for the remainging. (WO-01351284)

02/05/2026 RFosbury - sending Rodney C instead same time.

02/03/2026 RFosbury - received email from Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> stating the Feb 9th was fine.

02/03/2026 RFosbury - parts are received, left messaged for Lacurtis.Johnson to see if we can come in on the 9th. Sent FU email.

01/28/2026 RFosbury - parts are delayed. Working to reschedule.

01/21/2026 RFosbury received email from Lacurtis.Johnson@medstar.net confirming FSE onste Jan 29th

01/20/2026 RFosbury sent FU to Lacurtis.Johnson@medstar.net to offer FSE onsite next week

12/16/2025 RFosbury - will need to reschedule after the new year. May use FSE from NJ

12/04/2025 RFosbury - received email from Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> confirming FSE onsite DEC 29th/30th

12/03/2025 RFosbury - Emailed Johnson, Lacurtis <Lacurtis.Johnson@medstar.net> proposing Allan K onsite DEC 29th and a few hours DEC 30th.

11/05/2025 - RFosbury - Seeing if we can use new FSE in MD.


09/30/2025 - RFosbury - site confirmed, working with site to schedule FSE onsite.


05/16/2025 MHamersley - rec'd email reply from Curtis, confirming inventory


05/16/2025 MHamersley - called 410-350-3277, call went to Clinical Eng VM/LM; sent email: Lacurtis.Johnson@medstar.net


05/02/2025 MHamersley - called 410-350-3200, phone disconnected during transfer to Bio Med, x 2; called 410-601-9305, spoke to Laura, she is ULS, need to research better contact

🔧 Work Performed
Region 4 TpC EV300 FCO86600081 SN#H29657304768 & SNH2965733239D0 PASSED SN#H29655014B944 & SN#H29657348DB82 FAILED( CREATED INCIDENT REPORT)
🔍 Technician Findings
NONE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244853
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
✅
Status: Ready for Release by Mandy Newman May 23, 3:20 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 7h
📅
Status: Ready for Scheduling by Mandy Newman May 23, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8m
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 4d 0h
📅
Status: Ready for Scheduling by Mandy Newman May 27, 4:24 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16m
🚨 130.9 business days
👷
▶
3 Technician Assigned Dec 4, 8:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 190d 17h
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Dec 16, 1:32 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 12d 5h, 0m
🚨 24.0 business days
👷
▶
3 Technician Assigned Jan 21, 9:11 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-29T05:00:00.000+0000, 2026-01-29T00:00:00.000+0000, 2026-01-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35d 19h
⚠️ 6.0 business days
🆕
Status: Entered by Rich Fosbury Jan 28, 2:28 PM
From: Scheduled
To: Entered
Duration in Previous: 7d 5h
⏳ 3.0 business days
✅
Status: Ready for Release by Mandy Newman Jan 31, 12:06 PM
From: Entered
To: Ready for Release
Duration in Previous: 2d 21h
⏳ 2.0 business days
👷
▶
3 Technician Assigned Feb 3, 9:51 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T05:00:00.000+0000, 2026-02-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 2d 21h
⏳ 3.0 business days
🆕
▶
4 Status: Entered Feb 5, 8:23 AM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T00:00:00.000+0000, 2026-02-09T05:00:00.000+0000, 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Feb 9, 11:34 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
10x Labor Added Feb 10, 3:27 PM
Type: Labor
Status: Open
Qty: 3, 1, 0.25, 2.5, 0.5
⏳ 4.0 business days
🚗
Travel Added Feb 13, 3:40 PM
Type: Travel
Status: Open
Qty: 129
✔️
Status: Completed by Rodney Charles Feb 13, 3:48 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 7h, 0m
⚠️
▶
3 Status: Incomplete Feb 14, 1:36 PM
Status: Incomplete → 2x Expenses Added → Status: Closed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Rodney Charles
From: Incomplete
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
Labor Added Feb 18, 12:26 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 18, 12:34 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 22h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 4:31 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 3h
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready for Scheduling
Duration: 130.4 business days (threshold: 1.0 business days)
Exceeded by 129.4 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 23.7 business days (threshold: 1.0 business days)
Exceeded by 22.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Feb 9, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (16)

Name Type Status Qty Amount Date
WL-03097564 Expenses Open 1 $0.00 Feb 9, 11:34 AM
WL-03097565 Expenses Open 1 $0.00 Feb 9, 11:34 AM
WL-03099424 Labor Open 3 $0.00 Feb 10, 3:27 PM
WL-03099425 Labor Open 1 $0.00 Feb 10, 3:27 PM
WL-03099426 Labor Open 0.25 $0.00 Feb 10, 3:27 PM
WL-03099427 Labor Open 2.5 $237.50 Feb 10, 3:27 PM
WL-03099428 Labor Open 0.25 $155.00 Feb 10, 3:27 PM
WL-03099429 Labor Open 0.5 $0.00 Feb 10, 3:27 PM
WL-03099430 Labor Open 1 $0.00 Feb 10, 3:27 PM
WL-03099431 Labor Open 0.25 $0.00 Feb 10, 3:27 PM
WL-03099432 Labor Open 2.5 $237.50 Feb 10, 3:27 PM
WL-03099433 Labor Open 0.25 $155.00 Feb 10, 3:27 PM
WL-03105420 Travel Open 129 $0.00 Feb 13, 3:40 PM
WL-03106322 Expenses Open 1 $0.00 Feb 14, 1:38 PM
WL-03106323 Expenses Open 1 $0.00 Feb 14, 1:38 PM
WL-03110304 Labor Open 0.016666666666667 $76.00 Feb 18, 12:26 PM

Details