Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01244879 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 WILLIAMSBURG REGIONAL HOSPITAL — 500 Nelson Boulevard, Kingstree SC, 29556

Feb 4, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (261 biz days early)
Active: 88 biz days
Paused: 125 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Feb 5 → Feb 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
76d
▶ Clock Running
Status: Ready for Scheduling
Feb 5 → May 23, 2025
76 business days (counted)
Running total: 76 of ? biz days used
⏸117d
⏸ Clock Paused
Status: Ready for Release
May 23 → Nov 12, 2025
117 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 26, 2025
10 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Entered
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 86 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Nov 26 → Dec 10, 2025
8 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 86 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 10 → Dec 13, 2025
2 business days (counted)
Running total: 88 of ? biz days used
Created: Feb 5, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 5 → Feb 5 Created ▶ Running 0 0
Feb 5 → May 23 Ready for Scheduling ▶ Running 76 76
May 23 → Nov 12 Ready for Release ⏸ Paused 117
Nov 12 → Nov 26 Scheduled ▶ Running 10 86
Nov 26 → Nov 26 Entered ▶ Running 0 86
Nov 26 → Dec 10 Ready for Release ⏸ Paused 8
Dec 10 → Dec 10 Scheduled ▶ Running 0 86
Dec 10 → Dec 13 Incomplete ▶ Running 2 88
Dispatch 1.0d
Holding 126.4d (excluded)
Coordinators 87.3d
Incomplete 2.2d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
126.4 days
Coordinators
87.3 days
Over SLA
Incomplete (excluded from total)
2.2 days
Billing
1.5 days
Over SLA
Created: Feb 5, 2025 Due: Dec 31, 2026 Completed: Dec 13, 2025 (383 days early)
📅
214.0 days Total Age
⏱️
117.5d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
85.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 393 days old
🚨
Primary Delay 117.5 days stuck in "Ready for Release"
⏱️
Total Delay 85.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Scheduling
77.0d / 1.0d SLA
Ready for Release
126.4d
Scheduled
10.3d / 2.0d SLA
Incomplete
2.2d
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.9d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/10/2005 RArnold -Dispatching to Alberto per Fady

11/12/2025 MHamersley - called 843-618-1851, Tim McDowell, no answer, unable to leave msg; Williamsburg Regional Hospital is listed as Permanently Closed, called 843-355-8888, no answer

11/05/2025 YEspino Called 843-210-5000 to verify the device in question. Asked to be transferred over to the biomed dept, but was unable to speak to anybody or leave a message. Will try back later.


11/05/2025 YEspino Called 843-355-2288 to verify EV300 Vent in question. Was advised by a physical therapist that the site is closed but i could call 843-210-5000 (Musc Black River Medical Center) to be better assisted.


10/01/2025 YEspino Called 843-355-2288 to speak to the Williamsburg regional Hospital Rehab to see if they can point me in the right direction. Was unable to speak to anybody so i left a message.


10/01/2025 YEspino Called 843-858-6656 to verify the device in question. This number is for the biomed but for another site. Must do more research.


09/26/2025 YEspino called 843-355-8888 to verify the device in question. Was unable to speak to anybody or leave a message because the line just rings and then you get a busy sound before the call is dropped.


09/11/2025 YEspino Called 843-355-8888 to verify the device in question. Was unable to speak to anybody or leave a message.


08/29/2025 YEspino Called 4843-858-6656 to speak to the biomed dept to verify the device in question. Was able to speak to Audrey and she advised that this serial number is not in there inventory. But also she advised that this biomed is not for the site needed. Will need to do more research.


08/26/2025 YEspino Called 843-858-6656 to speak to the biomed dept to verify the EV300 vent in question. Was unable to speak to anybody so i left a message.


08/26/2025 YEspino Called 843-674-2735 to speak to Steven Bouffard to verify the EV300 Vent in question. Was able to speak to Steven and he advised i needed to call the biomed dept @ 843-858-6656 to be better assisted.


08/21/2025 Emartin rcvd email from DeJarvis Eaddy this device is NOT located at MUSC Health Black River Medical Center

call Steven Bouffard @ Office# 843-674-2735 or # 407-754-6856 at Florence location 


08/19/2025 YEspino Called 757-984-7129 to speak to Kelly over the device in question. Was unable to speak to him so i left a message.


08/15/2025 Emartin called JOHN BOWEN / 8436227093 call was answered but no one on other line lchapman@wmbgrh.com

called 843-792-1414 / was transferred to trimedx 

sent email to DeJarvis Eaddy dejarvis.eaddy@trimedx.com MUSC Health Black River Medical Center to verify if device is onsite 

08/13/2025 YEspino Called 757-984-7129 to speak to Kelly to verify the device in question. Was unable to speak to Kelly so i left him a message.


08/13/2025 YEspino Called 757-984-6000 to be transferred over to the respt dept to speak to supervisor Kelly Adtkins to verify the device in question. Was given the direct number to kelly @ 757-984-7129 also was advised that i could also be assisted by Cristina that works for clinical ending in 8202.


08/13/2025 YEspino Called 843-355-8888 to speak to Joe to follow up over the previous email sent. Was unable to speak to him or leave a message because the line just rings till eventually the call drops.


08/08/2025 YEspino Called 757-984-6000 to verify the device in question. Asked to be transferred over to the respt dept. Was able to speak to worker for stated they might not have the device in question. Advised to call back during the week to speak to the supervisor Kelly Adtkins.


08/08/2025 YEspino Called 843-355-8888 to speak to Joe Whetsell to verify the device in question. Was unable to speak to him or leave a message because the line just rings till the call is dropped. Will be sending email: jwhetsell@wmbgrh.com


07/31/2025 YEspino Called 757-984-6000 to verify the device in question. Asked to be transferred over to the biomed dept, Was able to speak to Erin and i was able to leave a message for the biomed supervisor to get a call back from them.


07/31/2025 YEspino Called 407-754-6856 to speak to Steven to verify the devices in question. Went straight to vm so i left a message.


07/14/2025 YEspino Called 757-984-6000 to verify the device in question. Asked to be transferred over to the biomed dept, Was transferred over to Missy from Trimedx, she advised she would take a message and have the biomed dept give me a call back.


07/14/2025 YEspino Called 407-754-6856 to verify the device in question. Went straight to vm so i left a message.


07/14/2025 YEspino Called 843-674-2735 to speak to Steven to verify the device in question. Not a good contact, This number is out of service.


07/01/2025 YEspino Called 407-754-6856 to verify the device in question. Went straight to vm so i left a message.


07/01/2025 YEspino Called 843-674-2735 to speak to Steven Bouffard to verify the device in question.

Was unable to speak to him so i left a message.


07/01/2025 YEspino Called 843-758-9626 to follow up with Melissa over the previous email sent to verify the device in question. Was able to speak to Melissa and she advised that this device is not at this site (black river) but it might be at Florence and she adivsed to call Steven Bouffard @ Office# 843-674-2735 or # 407-754-6856 to be better assisted.


06/24/2025 YEspino Called 843-758-9626 to follow up with Melissa over the previous email sent to verify the device in question. Was unable to speak to her so i left a message.


06/03/2025 YEspino Called 843-758-9626 to speak to Melissa to verify the device in question. Was able to speak to Melissa and she asked for an email to be sent out to try and verify the devices in question. Email: graymely@musc.edu 


05/29/2025 YEspino Called 843-758-9626 to speak to Melissa to verify the device in question. Was unable to speak to her or leave a message because the call did not connect.


04/29/2025 YEspino Called 843-758-9626 to speak to Melissa to verify the EV300 Vent in question. Was sent to vm so i left a message.


04/24/2025 YEspino Called 843-758-9626 to speak to Melissa Gray to verify the EV300 Vent in question. Was unable to speak to her or leave a message.


04/24/2025 YEspino Called 843-210-5000 to be transferred over to the Respt Dept for Black River to verify the EV300 Vents in question. Asked to be transferred over, and was able to speak to a worker who verified a few serial numbers but didnt match with what i have. She advised i could call Melissa Gray @ 843-758-9626 to be better assisted.


04/16/2025 YEspino Called 843-210-5000 to speak to the Respt dept to verify the device in question. Asked to be transferred over to the Respt dept for Black River. While waiting to speak to somebody the call was dropped.


04/16/2025 YEspino Called 843-622-7093 to speak to John Bowen to verify the EV300 Vent in question. Was able to speak to a lady who stated the site is closed and they may have sent the device to NUSC Black River in Dades,SC. will be looking for that site.


04/16/2025 YEspino Called 843-618-1851 to speak to Tim to verify the EV300 in question. Went straight to vm so i left a message.


04/11/2025 JRojas- received a call from (703) 855-0609, John, and he stated they do NOT have that device in their inventory. Addresses are different. EWO is for SC. John was in VA. Wrong location.


04/01/2025 YEspino Called 757-984-6000 to verify the EV300 Vent in question. Asked to be transferred over to the biomed dept and was able to speak to Erin from the Trimdex. She advised that she would send over a message to the Sentara Williamsburg Regional to get a call back to look for the device in question.


04/01/2025 YEspino Called 843-618-1851 to speak to PWO (Tim McDowell) to verify the EV300 Vent in question. Went straight to vm so i left a message.


04/01/2025 YEspino Called 843-355-8888 to verify the EV300 Vent in question. Was advised that this site has been closed since January. Will have to do more research.

🔧 Work Performed
FCO86600081 / ANR
🔍 Technician Findings
N/A
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Feb 4, 10:40 PM
Work Order: WO-01244879
Type: FCO
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Feb 5, 6:43 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 8h 2m
🚨 77.0 business days
Status: Ready for Release by Mandy Newman May 23, 3:54 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 107d 8h
🚨 118.0 business days
📅
4 Dispatch Scheduled Nov 12, 4:21 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 173d 1h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-25T13:00:00.000+0000
🚨 10.9 business days
🆕
Status: Entered by Mandy Newman Nov 26, 11:57 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 13d 19h, 0m
⚠️ 9.0 business days
👷
3 Technician Assigned Dec 10, 5:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release, Scheduled
To: Scheduled, Incomplete
Duration in Previous: 14d 5h, 0m
1.9 business days
⏱️
3x Labor Added Dec 11, 8:48 PM
Type: Labor
Status: Open
Qty: 2, 3, 1.75
1.4 business days
✔️
2 Status: Completed Dec 12, 9:08 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Alberto Galan
From: Completed
To: Closed
Duration in Previous: 1m
1.4 business days
⏱️
2 Labor Added Dec 15, 11:45 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 14h
4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 3h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Ready for Scheduling
Duration: 77.0 business days (threshold: 1.0 business days)
Exceeded by 76.0 business days
Scheduled
Duration: 10.3 business days (threshold: 2.0 business days)
Exceeded by 8.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Alberto Galan
Scheduled
Dec 9, 8:00 AM
Created
Feb 4, 10:40 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03035108 Labor Open 2 $0.00 Dec 11, 8:48 PM
WL-03035109 Labor Open 3 $237.50 Dec 11, 8:48 PM
WL-03035110 Labor Open 1.75 $155.00 Dec 11, 8:48 PM
WL-03037872 Labor Open 0.016666666666667 $38.00 Dec 15, 11:45 AM

Details